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Senior CI Analyst - CX & Process Optimization
Résumé du poste
A leading online food delivery service in Greater London is looking for a Senior Continuous Improvement Analyst. The role demands strong analytical skills and project management experience to monitor procedures, identify improvement opportunities, and influence stakeholders. You will drive enhancements in customer experience, manage the definition of analysis content, and maintain a continuous improvement roadmap. Join a fast-paced, diverse company committed to innovation and transformation in the food delivery industry.
Prestations
Qualifications
- Strong analytical skills to identify inefficiencies and drive improvements.
- Project management experience to lead initiatives.
- Ability to influence and engage stakeholders across departments.
Responsabilités
- Monitor and review procedures for improvement.
- Identify failure demand and address customer complaints.
- Engage with business stakeholders to enhance processes.
- Maintain a continuous improvement roadmap.
Connaissances
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.