Senior CI Analyst - CX & Process Optimization

Deliveroo; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading online food delivery service in Greater London is looking for a Senior Continuous Improvement Analyst. The role demands strong analytical skills and project management experience to monitor procedures, identify improvement opportunities, and influence stakeholders. You will drive enhancements in customer experience, manage the definition of analysis content, and maintain a continuous improvement roadmap. Join a fast-paced, diverse company committed to innovation and transformation in the food delivery industry.

Benefits

Healthcare benefits

Generous annual leave allowances

Parental leave

Qualifications

• Strong analytical skills to identify inefficiencies and drive improvements.
• Project management experience to lead initiatives.
• Ability to influence and engage stakeholders across departments.

Responsibilities

• Monitor and review procedures for improvement.
• Identify failure demand and address customer complaints.
• Engage with business stakeholders to enhance processes.
• Maintain a continuous improvement roadmap.

Skills

Good analytical skills

Project management skills

Ability to influence stakeholders

Comprehensive knowledge of internal tools and processes

Job description

A leading online food delivery service in Greater London is looking for a Senior Continuous Improvement Analyst. The role demands strong analytical skills and project management experience to monitor procedures, identify improvement opportunities, and influence stakeholders. You will drive enhancements in customer experience, manage the definition of analysis content, and maintain a continuous improvement roadmap. Join a fast-paced, diverse company committed to innovation and transformation in the food delivery industry.