Technical Manager jobs in United Arab Emirates

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Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 62,000+ employees.

Job Description

Role: SVP HSL Sales - WNS Analytics - HPS

Good Fit - Analytics Domain Expertise, Professional Services Firm working experience

Location: London area

Reporting: Corporate Vice President - WNS Analytics

Job Description:

• New Business development: Driving business growth by actively pursuing new opportunities. New Logos - Hunting.
• Account Farming: Nurture and develop strong, long-term relationships with existing clients by becoming a trusted advisor and understanding their unique business needs and challenges.
• Upsell and Cross-Sell: Identify opportunities to expand our analytics services within existing accounts by offering tailored solutions that align with their objectives.
• Account Retention: Proactively address client concerns, work with the delivery leadership team to ensure exceptional service delivery, and effectively manage and resolve issues.
• Revenue Growth: Meet and exceed sales targets by consistently achieving and exceeding revenue and profit goals from existing accounts.
• Solutions: Drive a high conversion rate for client opportunities by being responsible for the creation of high-quality solutions. Understand the client business, attitudes, analytics strategy to identify and develop proactive opportunities.
• Collaboration: Work closely with the broader sales, account management and our domain specific business unit colleagues to align strategies, share insights, and deliver comprehensive account farming strategies.
• Market Research: Stay updated on industry trends, competitor offerings, and emerging market opportunities to provide valuable insights to clients.
• Reporting and Analysis: Maintain accurate records of client interactions, sales activities, and account progress, and regularly report on account farming performance to the management team.
• Engagement and Customer Feedback: Engage consistently with senior client leadership, drive high quality account governance, solicit feedback from clients and use it to enhance the quality and relevance of our services. Groom and develop onsite folks to expand their own roles and capabilities in farming.

Qualifications

• 10+ years of progressive experience in sales leadership roles, preferably in the hi-tech professional services sector
• Proven track record of consistently meeting and exceeding sales targets
• Strong background in analytics with the ability to translate data insights into actionable sales strategies
• Excellent leadership skills with experience in building and managing high-performing sales teams
• In-depth knowledge of analytics tools, methodologies, and best practices
• Outstanding communication and presentation skills, with the ability to articulate complex analytical concepts to diverse audiences
• Strategic thinker with strong business acumen and problem-solving skills
• Bachelor's degree in Business, Analytics, or related field; MBA preferred
• Extensive experience with CRM systems and sales analytics platforms
• Deep understanding of the hi-tech professional services industry and its unique challenges
• Willingness to travel as required for client meetings and industry events

Additional Information

• Proven track record in sales and account management, with at least 10 years of experience in a similar role.
• Consultative selling and credibility with C level executives in the UK/ EU Hi-tech and Professional Services (Consulting, Exec Search, Data and Information, Media) sector
• Results-oriented with a proven ability to meet and exceed sales (hunting and farming) targets.
• Must have a background in HPS Sales and Analytics (Qualitative and Quantitative)
• Domain understanding and experience in working on analytics use cases in the HPS industry in the UK, EU
• Knowledge of statistical analysis, regression techniques, data science, AI and Agentic AI