Support Engineer jobs in United Kingdom

Location: Bracknell office
Salary: £35,000–£42,000 (depending on experience)
Contract: Permanent, Full-Time

Right to Work: Please note we are unable to offer visa sponsorship for this role. Candidates must have the right to work in the UK.

Help Keep Our Systems Running Smoothly - And Make Them Even Better

In this hands-on role, you’ll support, maintain, and improve the systems our teams rely on every day, acting as a vital bridge between developers and end-users.

This role is perfect for someone who enjoys variety: you’ll get involved in everything from infrastructure and cloud administration to system testing, user support, and process improvement.

• Keeping our internal systems, networks, and cloud/virtual environments running smoothly
• Working closely with developers to support and enhance internal business platforms
• Supporting around 200 users with 2nd/3rd line technical issues
• Managing and optimising our Microsoft 365 and Azure environments (including AD, Intune, SharePoint, and Exchange)
• Gathering user feedback to improve system usability and ensure smooth rollouts
• Writing clear documentation for systems, policies, and procedures
• Delivering training and user support across teams, especially on new tools or security protocols
• Running regular system audits, applying updates, and performing preventative maintenance
• Identifying new tools and ideas to help reduce admin time for our site-based teams

• At least 3 years of experience in IT support or system administration
• Strong knowledge of both Windows and Linux systems (Red Hat-based preferred)
• Hands‑on experience with Microsoft 365 and Azure (AD, Intune, Exchange, SharePoint)
• Good understanding of networking and security (TCP/IP, firewalls, VPNs)
• Excellent communication skills, you can explain technical stuff in plain language
• A user‑focused, solution‑driven mindset
• Ability to document processes and train non‑technical colleagues
• Comfortable working across teams, especially with developers and operational staff
• Bonus: experience with Docker and CI/CD tools like Jenkins

• 23 days holiday plus Bank Holidays, increasing with the length of service
• Up to £2,000 referral bonus through our employee scheme
• Discounts and savings via our benefits portal
• Friendly, collaborative workplace with snacks, drinks, and regular socials
• Access to trained Mental Health first‑aiders
• Annual training budget to support your growth and professional development

At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together!

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector.

If you are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.