AV Desktop Support Engineer - Remote SLA Focus

McGinley Support Services; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading AV solutions provider is seeking an experienced AV Desktop / Helpdesk Support Engineer in the UK. You will diagnose AV system faults remotely and provide inventive fixes, while communicating professionally with blue-chip corporate clients. The role involves managing ticket systems, supporting field engineers, and ensuring timely resolution of client issues. This position requires a clearly defined skill set in audiovisual technologies and the ability to work legally in the UK.

Qualifications

• Proficient in diagnosing and resolving AV system faults.
• Experience with integrated AV systems and ticketing software.
• Ability to communicate professionally with clients.

Responsibilities

• Diagnose system faults remotely and develop innovative fixes.
• Log calls and manage tickets to meet SLAs.
• Support AV field service engineers as the go-to person.

Skills

Crestron control / switching

Audio DSP, Audinate Dante, QSC Q-SYS

Installation, integration, commissioning

VC systems (Poly, MTRs, Teams, Zoom)

IT networks, Cisco, Draytek, Microsoft

Tools

Logitech

Yealink

Neat

Bose

Job description

A leading AV solutions provider is seeking an experienced AV Desktop / Helpdesk Support Engineer in the UK. You will diagnose AV system faults remotely and provide inventive fixes, while communicating professionally with blue-chip corporate clients. The role involves managing ticket systems, supporting field engineers, and ensuring timely resolution of client issues. This position requires a clearly defined skill set in audiovisual technologies and the ability to work legally in the UK.