L3 Customer Support Engineer (C++, Android, iOS) - Europe

Zimperium; United Kingdom; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading mobile security company in the United Kingdom is looking for a Customer Support Engineer to support clients with zShield and zKeyBox products. Responsibilities include troubleshooting technical issues, managing service delivery projects, and advising customers based on their feedback. Ideal candidates will have a Bachelor’s degree and experience in software implementation, along with skills in C, C++, and Java. This role offers a dynamic environment focused on providing excellent support and enhancing customer satisfaction.

Qualifications

• Excellent written and verbal communication skills.
• Experience in enterprise software implementation.
• Passion for learning and improvement.

Responsibilities

• Support strategic customers in implementation and ongoing support.
• Troubleshoot and resolve complex product issues.
• Communicate with customers on implementation and issues.

Skills

Communication skills

Customer service

Ability to interface with customers

Flexibility

Resourcefulness

Team player

Education

Bachelor’s Degree or equivalent

Tools

C

C++

Java

Android Studio

XCode

Job description

Zimperium is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing, and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.

Position Summary:

The Customer Support Engineer is a key position working with our zShield and zKeyBox products. You will be responsible for supporting the strategic customer in both implementation and ongoing support. You will use your deep technical knowledge to address customer issues quickly and efficiently. You will be responsible for managing projects related to service delivery acting as an advisor to key customers to ensure they are getting the most benefit out of the products. You will work with product management and engineering to provide guidance on the product roadmap and design to ensure we are delivering the best solutions to our customers. This role will reside in Engineering with focus on the technical delivery, support, and enhancement of the products.

Job Responsibilities:

Responsible for working with the Engineers and the Customer Support teams to provide escalation on product issues, documenting issues for engineers and resolving complex problems. Conduct hands-on technical troubleshooting and remediation of high priority customer escalations to engineering. Communicate with customers on implementation or ongoing issues, acting as an advisor to key customers. Based on feedback from customers, work with Product Management to identify product enhancements to improve customer satisfaction. Develop and grow the service management/support for the designated products, including providing guidance/training to other support engineers.

Job Requirements:

Education: Bachelor’s Degree or equivalent combination of education and experience

Experience: Ability to interface with customers with professionalism. Resourceful, flexible, accountable team player. Passion for learning and constant improvement. Excellent communication skills (written and verbal). Organized and a self-starter. Enterprise software implementation experience

Technical skills: Software development: C, C++, Java, Android, and iOS. Build Systems: Android Studio, XCode. System, network, and application security. Knowledge of Cyber Security preferred, but not required.

Zimperium, Inc. is a global leader in mobile device and app security, offering real-time, on-device protection against both known and unknown threats on Android, iOS and Chromebook endpoints. The company was founded under the premise that the then current state of mobile security was insufficient to solve the growing mobile security problem.

Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.