Applications & Technical Support Engineer – 5266

Clear IT Recruitment Limited; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment firm is seeking a motivated Graduate/young professional as an Applications & Technical Support Engineer in Heathrow. The role involves providing technical support, training, and assisting sales teams with presentations. Ideal candidates should have an engineering degree, industry placement experience, and a valid UK driving licence. This is a great opportunity for those eager to develop their skills in a supportive environment.

Qualifications

• Degree educated in an engineering or technical discipline.
• Placement/year in industry preferred.
• Eligibility to work in the UK.
• Full driving licence valid in the UK.

Responsibilities

• Provide product and application support for customers both off-site and on-site.
• Assist salespeople with on-site presentations to customers.
• Develop and deliver trainings on existing products.

Skills

Technical support

Customer service

Product knowledge

Presentation skills

Problem-solving

Education

Degree in an engineering or technical discipline

Job description

Job Overview

We are seeking a highly motivated Graduate/young professional to succeed as an Applications & Technical Support Engineer in our Heathrow office.

Key Responsibilities:

• Provide product and application support for customers both off-site and on-site
• Provide continued support for Sales Engineers
• Test and create reports for technical applications
• Launch new products to sales teams by giving presentations, demonstrations, and tests
• Plan, design, develop, and deliver trainings on existing products
• Control preparation, management, and fixing of demonstration equipment for Sales Engineers
• Develop, update, and disseminate technical guides and tips to increase the knowledge and skill level of the sales force
• Assist salespeople with on-site presentations to customers as needed
• Proactively identify areas to improve department operation efficiency and initiate projects to achieve such improvements
• Understand and observe company/department policies and procedures
• Handle IT-related issues and other duties or projects as assigned
• Develop, proofread, and modify all new product release materials
• Attend and support marketing exhibitions

Qualifications:

• Degree educated in an engineering or technical discipline
• Placement/year in industry preferred
• Must be eligible to work in the UK
• Must have a full driving licence, valid in the UK

We are an equal opportunities employer and welcome applications from all qualified candidates.