Technical Sales Support Engineer

MPI Ltd; Milton Keynes; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading engineering company in Milton Keynes seeks a Technical Sales Support Engineer to provide customer and sales support on technical matters. The role involves handling inquiries, product management, and market analysis. Ideal candidates will have a relevant degree, strong communication skills, and experience in an engineering environment. Competitive salary and benefits offered.

Benefits

Retail discounts

Life assurance

Private Medical Cover

Holiday trading scheme

Qualifications

• Proficient communication via telephone and email.
• Methodical problem solver who can keep clear records.
• Hands-on testing and diagnostic experience.

Responsibilities

• Support customer inquiries via phone and email.
• Process requests for special products.
• Conduct market and competitor product analysis.
• Assist salesforce with customer visits.

Skills

Proficient communication

Problem solving

Organizational skills

Presentation skills

Project management

Education

Degree, HNC or HND in Electrical Engineering or related discipline

Job description

Technical Sales Support Engineer (Mechanical Bias)

• £35-£40k per year

• Location: Office based role in Milton Keynes

• Hours: 37.5 hours a week, 08:30~16:45, Monday to Thursday and 08:30~15:30, Friday

• Job Type: Permanent, full time

The Role:

Our client is looking to recruit an individual to provide support to customers and the sales force team for technical matters. Technical support will cover many company products, specialising in pneumatic automation and thermo temperature control. Commercial and market awareness of the product. Supporting sales growth by training and proactive promotion of existing and new products.

Key Responsibilities:

• Support for customer questions via phone and e-mail

• Process requests for special products and variations

• Analyse, check and report writing on customer product returns

• New product development proposal activity

• Market and competitor product analysis & understanding

• Supporting sales force with customer visits and application development

• Product management including training, new product introduction and supersession of discontinued product ranges

Essential Education, Skills and Experience:

• Degree, HNC or HND in Electrical Engineering or related discipline

• Able to communicate proficiently via telephone and email with both internal and external customers

• A methodical problem solver who is logical, organised and able to keep clear comprehensive records

• Ability to clearly and effectively present technical subjects, face-to-face and via webinar

• Experience working within an Engineering environment

• Hands-on testing and diagnostic experience

• Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines

Desirable Experience:

• Hands-on testing and diagnostic experience

• Automation systems or system design experience

• Previous experience or working within a Technical Sales Support or applications role

What's Offered

• The reason for our client's success is their people.

• Every team member has a voice, and this contributes to our successes as a company! We take pride in our collaborative, innovative and customer-focused culture where team members feel respected, empowered and valued.

• Our client is continuously working to make their team even more diverse and inclusive. They welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals. Our client has sustainable development goals as we believe in caring for our futures as well as the future of the planet.

• Our client offers a competitive and attractive package of benefits including, retail discounts, life assurance, Private Medical Cover, 25 days holiday including a holiday trading scheme and more!

The Selection Process:

Upon successful application, candidates will be asked to undertake a first interview online followed by some online testing and lastly a second interview face-to-face, onsite at our client's Offices.