1st Line Support Engineer

Berkeley Square IT; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology provider in Bristol is seeking a Technical Customer Support Engineer/Consultant to enhance their team. You will be responsible for troubleshooting technical issues, managing customer queries, and ensuring overall satisfaction. Ideal candidates should have experience in a service desk environment and possess excellent communication skills. This role offers opportunities for professional growth and involvement in innovative tech solutions.

Qualifications

• Previous experience within a service desk or technical contact center environment.
• A thorough and professional approach to customer service.
• Willingness to undertake training as required.

Responsibilities

• Develop and maintain knowledge of products and services.
• Troubleshoot and resolve technical issues for customers.
• Proactively handle customer queries ensuring satisfaction within SLA.
• Install, configure, and test equipment and software.

Skills

Excellent written and communication skills

Ability to work under pressure

Time management skills

Team player

Technical troubleshooting

Job description

My client, a well-established company in the heart of Bristol is looking for a Technical Customer Support Engineer/Consultant to join their growing team.

This company provides businesses with secure IT, efficient Digital Marketing, and bespoke website design completely integrated into one full-service suite to help businesses streamline and grow to align with their business goals.

You will be responsible for

• Developing and maintaining a thorough knowledge of the procedures, products, and services
• Liaising with customers and colleagues to troubleshoot, resolve faults and act as an internal point of escalation for technical issues
• Pro-actively handle customer queries ensuring that requests are fulfilled to the customer's satisfaction and within SLA
• Installation, configuration, and testing of equipment and software
• Configuration of operating system installation on new computers
• Ensuring changes to a customers bill are properly logged and processes are followed
• Undertake training as required

You would need

• To have the ability to work under pressure
• Have excellent written and communication skills
• Ability to organise and manage time efficiently
• Previous experience within a service desk or technical contact center environment
• Have a thorough and professional approach

If you

• Are an excellent team player
• Who likes to represent the team and function to the highest standards
• Who embraces tech and new ways of working
• Who wants to succeed and build credibility through trust and delivery
• Who likes a challenge

And, enjoys spending time researching and understanding innovations to bring them to the table, showing initiative and passion, then this fantastic opportunity is for you!