IT Support Engineer

Syntax Consultancy Ltd; East Midlands; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A leading IT consultancy firm in the East Midlands is hiring an IT Support Engineer for a hybrid position in Derby, offering £28,000 to £32,000 based on experience. The role involves 2nd line IT support, troubleshooting, and assisting with IT projects while working mostly on-site with some remote flexibility. A formal IT qualification and experience with Managed Service Providers are preferred.

Benefits

22 Days Holiday

Day off on Birthday

Pension

Health Care

Training & Career Development

Qualifications

• Preferably have a formal IT qualification such as MCP, MCSE, MCSA, or similar.
• Experience with IT Managed Service Provider (MSP) is advantageous.
• Full UK Driving Licence preferred.

Responsibilities

• Provide 2nd line IT support including troubleshooting and resolutions.
• Support a range of customer IT environments including Servers and Networks.
• Assist in the delivery of IT projects including upgrades and implementations.

Skills

IT troubleshooting

Problem diagnosis

Customer IT support

Education

Formal IT qualification (MCP, MCSE, etc.)

Tools

Windows Server

Office 365

Firewalls

VMware

AWS/Azure Cloud

Job description

Overview

IT Support Engineer – Derby (Hybrid) – Permanent – £28,000 - £32,000 (DOE).

IT Support Engineer needed for a permanent position based in Derby (Hybrid). Providing IT support to 2nd line level including problem diagnosis, troubleshooting and fixes.

Start ASAP during Autumn 2025.

Working arrangements

Hybrid remote: working from the Derby office 4 days/week, with the option to work 1 day/week from home (WFH).

Benefits

£28k-32k Salary (DOE) + 22 Days Holiday (plus BHs) + day off on your Birthday + Hybrid (1 day/week WFH) + Pension + Health Care + Training & Career Development + More.

Responsibilities

• IT support experience to 2nd line level including IT trouble-shooting, diagnosis + resolution.
• Providing IT support across a range of customer IT environments including: Servers, Networks, IT Infrastructure, Desktops, Telephony, Applications, Software, Hardware, and IT Cyber Security.
• Key supported technologies include: Windows Server (Apply online only), Office 365, Firewalls (Watchguard / Draytek), WDS, Intune, Entra.
• Advantageous Skills: VMware / Hyper-V, Hosted Telecoms (Mitel, 3CX, Gamma, Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP.
• Supporting the delivery of IT projects including upgrades, migrations + implementations.

Qualifications

• A formal IT qualification is preferred: MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, CompTIA, Cyber Essentials (or similar).
• Experience of working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous.
• Full UK Driving Licence preferred.