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We operate a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Only current employees may apply for this job.

We are looking to recruit a Business Solutions Officer to join our Corporate Project Office team. This is an exciting role within the Service for an experienced individual to support the Through-age Wellbeing, Support & Care (TAW) Portfolio.

The Business Solutions Officer will play a key role in the change management cycle within the Authority, capturing user and service requirements, analysing data and models and developing business process mapping for solutions.

• Analyse current business practices and operational procedures to determine new, innovative solutions that provide added value for the Authority.
• Work with service management representatives across the whole Authority, to act as a key link to embed improved or new solutions within the Service.
• Support the planning, management, organisation and monitoring of all phases of project delivery.
• Maintain a close working relationship with all service areas, ensuring users are kept fully informed to support any systems or changes.

We are looking for a dynamic individual with strong multi-disciplinary expertise. The ideal candidate will possess proven skills in project management, business process improvement and experience of working with a range of IT software solutions. This role requires adaptability, analytical thinking, and the ability to deliver results across diverse projects and systems. The ability to engage, collaborate, lead and manage under own direction, along with the ability to work in a team environment will be vital. You will act as a key driver for implementing change.

Interviews will be held: w/c 15.12.2025.

Note: We reserve the right to extend the application closing date.

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Democratic Services

We play a key role in ensuring the smooth and efficient management of the decision-making process of the Council, including support and advice to Councillors; PA, administrative and project management support to all service areas; facilitating elections; the communications team; translation and the Welsh Language policy officer. Our key functions include:

• Corporate Service Support: PA and Administrative support; Business support including project management and minute taking.
• Democratic Services: Councillors; Council, Cabinet, Overview and Scrutiny Committees and Regulatory Committees.
• Electoral Services: General and local elections; Management of electoral register.
• Communications Team: Manage communication activities corporately; support services in campaigns and projects; deal with the press and media; develop and issue press releases; manage social media pages.
• Translation: Documents and simultaneous translation.
• Welsh Language Standards: Operational; Policy making; Promotion; Monitoring; Service delivery.

Penmorfa Penmorfa is our most central office, it is where our Chief Executive and Councillors are based.
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