Customer Services Officer

Niyaa People; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading housing association in Birmingham is seeking a Customer Services Officer to deliver excellent customer service. The role involves responding to customer inquiries and resolving issues efficiently. Candidates should have strong customer service experience, proficiency in Microsoft Office, and good communication skills. This temporary position offers a supportive team environment and the opportunity to make a difference in service delivery.

Qualifications

• Customer service experience in a call centre or similar environment.
• Ability to solve problems and address customer needs.

Responsibilities

• Respond to customer inquiries via phone, email, and social media.
• Diagnose customer issues and resolve them promptly.
• Record customer interactions accurately.
• Identify opportunities to enhance customer experience.
• Collaborate with team to improve service delivery.

Skills

Strong customer service experience

Proficiency in Microsoft Office

Good communication skills

Team-player mentality

Time management skills

Adaptability to changing demands

Tools

CRM systems

Job description

Join a well-established and forward-thinking housing association in a rewarding role as a Customer Services Officer. As a Customer Services Officer, you'll be at the heart of delivering excellent customer service, providing professional, front-line support to all customers.

You’ll be delivering a professional and customer‑focused service, ensuring that all customer queries are resolved effectively and efficiently in a fast‑paced environment. This role as a Customer Services Officer offers the chance to develop your skills while directly contributing to the customer experience and satisfaction in Housing Management & Repairs.

As a Customer Services Officer, you will be:

• Responding to customer inquiries via phone, email, and social media, providing first‑contact resolution.
• Diagnosing customer issues and resolving them promptly, ensuring high‑quality service.
• Recording all customer interactions accurately to maintain a clear contact history.
• Identifying opportunities to enhance the customer experience and offering feedback to improve services.
• Working towards individual targets and objectives, proactively managing your development plan.
• Collaborating with your team to improve performance and service delivery.
• Supporting with general administrative tasks and any other duties as required by your line manager.

We’d love to hear from anyone with:

• Strong customer service experience, ideally in a call centre or similar fast‑paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with CRM systems.
• Good communication skills, both written and verbal, with the ability to solve problems and address customer needs.
• A team‑player mentality and the ability to manage your time effectively in a busy environment.
• The ability to adapt to changing customer demands and business needs.

Key requirements for this Customer Services Officer role:

• Basic DBS check
• Customer Services experience

The role is offering the following benefits:

• 35 hours per week.
• A temporary role (3 months) with the potential to extend.
• A chance to make a real difference in providing excellent customer service.
• A supportive, team‑oriented working environment.

Travel & Location

This role is based in Birmingham, with easy access to public transport links and local amenities.

If this Customer Services Officer role sounds like your next opportunity, please apply now or contact Ryan Stewart at [e-mail] or call 07488 866 709