MS Defender SME, M365, ATP, Security, Italian

Experis; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading IT solutions provider is seeking a MS Defender Engineer in London. The ideal candidate must be fluent in Italian and English, possess strong problem-solving skills, and have experience in onboarding and training with Microsoft Defender solutions. Responsibilities include managing customer onboarding processes and driving technical improvements to enhance service quality. A minimum of 1 year of hands-on experience in security solutions deployment is required.

Qualifications

• Fluency in Italian and English is essential.
• 3 years of customer support and/or security experience preferred.
• Proven ability to handle sensitive situations involving critical customers.

Responsibilities

• Lead and manage Microsoft Defender customers through the onboarding process.
• Drive service improvements and monitor performance.
• Train and mentor team members in technical development.

Skills

Excellent customer service and relationship skills

Strong communication skills

Problem-solving ability

Cross-site collaboration skills

Ability to provide guidance

Education

Two-year degree or equivalent work experience

Tools

Microsoft Defender for Endpoints

Microsoft Defender for Office

Microsoft Cloud App Security

Microsoft Defender for Identity

Job description

Overview

Our client, the largest IT solutions provider in the world, is seeking to recruit a MS Defender Engineer. The role requires fluent Italian and English; 100% essential.

Responsibilities

• Execute, manage and lead a set of Microsoft Defender customers and partners through the Onboarding technical process.
• Maintain strong working knowledge of the Service and take ownership for Service improvement.
• Manage customer and partner Onboarding programs within expected timeframes while continually driving increased effectiveness and reducing costs.
• Share knowledge with others through solution documents, contribute to social media, and engage in technical communities.
• Identify and drive technical improvements to the services or processes that materially improve the quality of the services provided.
• Drive development by delivering training and mentoring.
• Monitor and enhance the technical performance of the team in the areas of products, customer satisfaction, technical development, and quality, and provide feedback.

Candidate Competencies

• Excellent customer service and relationship skills; ability to create, reinforce, motivate, and guide customers and partners.
• Customer and partner focus: proven experience driving business impact based on a deep understanding of customer and partner needs.
• Superior, proven problem‑solving ability ranging from conceptualization to implementation, with strong troubleshooting skills.
• Strong communication, mentoring and training delivery skills; ability to provide clear, concise feedback.
• Proven ability to drive technical improvements: ability to think "out of the box" and innovate.
• Cross‑site collaboration skills—exceptional collaborator on complex, multi‑faced programs across multiple groups with varying priorities.
• Ability to enhance peers' technical expertise via the development of product training and team content development/delivery.
• Ability to apply technology to improve existing products and systems at customer level as well as internally.
• Ability to provide guidance to expedite resolution and increase customer satisfaction.
• Ability to actively participate in team support and development by proposing and implementing solutions.
• Dealing very effectively with ambiguity: by striving for clarity and taking the initiative to drive proactive, business‑impacting change.

Qualifications Recommended

The ideal candidate will have a two‑year degree or equivalent work experience and preferably 3 years of customer support and/or security experience. They will communicate effectively with corporate customers, understand the Onboarding process, and demonstrate a vision for the future of Microsoft Defender solutions. Excellent customer service skills, strong oral and written communication, and proven ability to handle difficult and sensitive situations involving highly critical customers are also required.

Minimum Experience

A minimum of 1 year of hands‑on experience deploying, configuring, and administering security solutions, ideally MDE/MDO/MCAS/MDI/M365 Defender in large organisations of more than 1,000 managed devices/users.

• MDE – Microsoft Defender for Endpoints:
  • Enable the Microsoft Defender MDE service by deploying an ATP agent profile using an onboard endpoint.
  • Set Microsoft Defender MDE configuration profiles (including endpoint protection and device restriction).
  • Set Security Centre settings to personalise how Microsoft Defender MDE addresses customer needs.
  • Conduct simulations and tutorials (e.g., fake malware, automated investigations).
  • Generate reporting and threat analytics.
• MDO – Microsoft Defender for Office (P1 and P2 configurations):
  • Configure Safe Links and Safe Attachments.
  • Implement anti‑phishing policies.
  • Set up automation, investigation, and response.
  • Use the Attack Simulator.
  • Generate reporting and threat analytics.
• MCAS – Microsoft Cloud App Security:
  • Configure the portal and set up cloud discovery to provide shadow IT using Microsoft Defender for Endpoints, Zscaler, and Iboss.
  • Create app tags and categories.
  • Understand incident correlation in the Microsoft 365 Defender portal.
• MDI – Microsoft Defender for Identity:
  • Connect Defender for Identity to Active Directory.
  • Run the sizing tool for resource capacity planning.
  • Run the auditing tool to assess domain controller compatibility with the sensor.
  • Deploy the sensor to capture and parse network traffic and Windows events directly from domain controllers.
  • Integrate Defender for Identity with Microsoft Cloud App Security.

Agency Information

People Source Consulting Ltd is acting as an Employment Business for this vacancy. (Agency details omitted from final content.)