Restaurant Floor Manager

Hilton Worldwide, Inc.; Leeds; On-site; GBP 29,000; Full time

Job summary

A leading hospitality company in Leeds is seeking a Restaurant Floor Manager to enhance the dining experience and lead a team. With at least two years of relevant experience, the ideal candidate will support commercial performance and deliver exceptional service. The position offers a salary of £28,700 per year plus service charge along with extensive benefits including paid holidays and exclusive discounts.

Benefits

28 days paid holiday

Exclusive high-street discounts

Industry-leading Team Member discounts

Access to leadership and development programmes

Wellbeing programmes

Team member recognition

50% off in Hilton restaurants

Refer a Friend Scheme

Uniforms provided and laundered

Free meals on shift

Qualifications

• At least two years' experience in a similar role.
• Preferred experience in a hotel and high-street restaurant environment.
• Strong passion for food and beverage.

Responsibilities

• Support to achieve the restaurant's targets and enhance guest experiences.
• Lead the shift to deliver exceptional service.
• Manage restaurant operations and compliance with regulations.
• Develop and inspire the restaurant team.

Skills

Leadership

Guest experience management

Team collaboration

Food and beverage knowledge

Problem solving

Job description

Job Description - Restaurant Floor Manager (HOT0C43H)

Restaurant Floor Manager (Job Number: HOT0C43H)

Work Locations

London Hilton on Park Lane 22 Park Lane London W1K 1BE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

Our new restaurant launched in June 2023 is the heart of the hotel eating and drinking experience. Buzzy and fast paced from morning to late, with friendly and informal service in a landmark address. Located on the ground floor, we offer a fine casual all day destination, with outdoor seating overlooking Hyde Park. We serve a breakfast buffet with live cooking stations and an all-day a la carte menu along with a signature afternoon tea. Our modern British approach, combined with traditional and international flavours creates a simple menu perfect for an everyday treat, casual lunch, business meeting or celebratory dinner.

Salary: £28,700 per year plus service charge

BENEFITS

• 28 days paid holiday increasing with service
• Exclusive high-street discounts through Perks at Work portal
• Industry-leading Team Member discounts on hotel stays for you, your family and friends
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Refer a Friend Scheme
• Uniforms provided and laundered complimentary
• Free meals on shift

JOB OVERVIEW

The Restaurant Floor Manager works closely with the Restaurant Management and supports with the commercial performance, management and reputation of the Restaurant.

Do you know what it takes to inspire your team to deliver exceptional guest experiences every time? As a leader, are you supportive and inclusive? Do you thrive in a fast-paced environment? If so, this Restaurant Floor Manager role is made for you!

KEY RESPONSIBILITIES

• Commercial Performance: Support to achieve the restaurant’s targets, including driving the average check value, team incentives, and team member and guest experience. Understand business results—sales, costs, covers, guest satisfaction—and support actions to improve performance. Optimise covers using good diary management. Deliver high-quality food and drink to satisfy guest needs and social media feeds. Champion Hilton’s sustainability goals by teaching proper waste management and minimizing wastage and single-use items.
• Exceptional Guest Experiences: Lead your shift to deliver exceptional guest experiences, ensuring the team provides authentic personalised service and in-depth product knowledge. Develop strong customer relationships, recognise repeat guests, preferences and celebrations to improve loyalty. Review and act on customer feedback, taking quick action to resolve complaints. Enhance the restaurant’s image through online reputation management, driving positive reviews on key platforms (TripAdvisor, Google Reviews). Treat food allergies and dietary requirements with absolute seriousness at all times.
• Support to develop and inspire the restaurant team, creating an inclusive environment where all team members can thrive and achieve their professional goals. Practice great people management focusing on training and recognition. Plan daily shift duties efficiently based on forecasted business volumes to adhere to working hours and minimise overtime. Communicate well and often, building good relationships with your team and key stakeholders.
• Ensure restaurant operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected. Ensure all opening and closing procedures, including financial reports and reconciliations, are carried out correctly. Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times. Manage restaurant inventory, stock control and purchasing following hotel guidelines.

WHO ARE WE LOOKING FOR?

We’re looking for an inspirational leader who is passionate about food and beverage, with at least two years’ experience in a similar role. London experience within a hotel and high‑street restaurant environment would be an advantage.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but the Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.