Shop Assistance à Grande-Bretagne

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine —Loomi AI— so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

As a Technical Consultant in our fast-growing team, you’ll play a critical role in helping clients unlock the full potential of Bloomreach Engagement. From implementation to optimization, you’ll partner with clients, Business Consultants, and internal teams to deliver technically robust, scalable solutions across web and backend systems.

You will:

• Lead implementation of tracking, weblayers, APIs, and customer data solutions on client websites and apps, ensuring long-term stability and performance.
• Troubleshoot and resolve technical issues related to data collection, integrations, and customer experience features.
• Collaborate with Business Consultants to build advanced use cases using real-time data, web personalization, dynamic content, triggered campaigns, and integrations with internal systems.
• Advise on server-side transformations and integration workflows to help client development teams make data usable within Bloomreach Engagement (e.g. API ingestion, data formatting, event structures).
• Write clear, concise technical specifications for data exports, API integrations, and partner tools.
• Suggest and co-create efficient technical solutions that match client needs and Bloomreach best practices.
• Present technical solutions to clients and stakeholders, both in workshops and larger public-facing forums where needed.

Who you’ll work with

You’ll be part of a collaborative, globally distributed team, working closely with:

• Technical Consultants – Your onboarding buddy and go-to for technical growth.
• Service Delivery Managers – Lead project scope and client success strategy.
• Customer Success Managers – Owns the long-term client relationship.
• Business Consultants – Focus on strategic goals and use cases.
• Client Teams – From e-commerce and marketing to development and BI – you’ll engage with stakeholders around the world.

Who you are

• You’re technically curious, client-focused, and driven to make things work, not just once, but reliably and at scale.

Must-haves:

• Fluency in French
• Excellent communication skills with confidence presenting technical topics to both developers and non-technical stakeholders.
• Proven experience in client-facing roles, including speaking to larger groups or leading workshops.
• Comfortable working in English across a diverse, international team.
• Backend familiarity in Node.js, Python, PHP, SQL or BigQuery.
• Experience working with APIs, customer data platforms (CDPs), or marketing automation tools.
• Understanding of cloud-based ecosystems (e.g., Google Cloud Platform).
• A mindset of curiosity and continuous exploration, always looking for new ways to add value through tech.

#LI-HO1

A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We’ve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

We believe in flexible working hours to accommodate your working style.

We work virtual-first with several Bloomreach Hubs available across three continents.

We organize company events to experience the global spirit of the company and get excited about what’s ahead.

We encourage and support our employees to engage in volunteering activities – every Bloomreacher can take 5 paid days off to volunteer*

We have a People Development Program – participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision‑making challenges*.

Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow‑up check‑ins.

Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

The Employee Assistance Program – with counselors – is available for non‑work‑related challenges*.

Subscription to Calm – sleep and meditation app*.

We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

We facilitate sports, yoga, and meditation opportunities for each other.

Extended parental leave up to 26 calendar weeks for Primary Caregivers*

Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

Everyone gets to participate in the company’s success through the company performance bonus.*

We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

We reward & celebrate work anniversaries – Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it – we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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