Senior Administrator - City of London Framework

Change Grow Live; City of Westminster; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

A healthcare organization is seeking a Senior Administrator to support the Project Manager in managing an online referral portal. This hybrid role involves building relationships with stakeholders, coordinating referrals, and ensuring effective communication. The ideal candidate will have strong organizational abilities and resilience, helping to improve access to care. Competitive benefits include 25 days holiday, wellness hour, and a supportive team environment.

Benefits

25 days holiday (+ bank holidays)

Paid 'Wellness Hour'

Contributory pension scheme

Discounts for shopping, cinema, holidays

Training and career development opportunities

Refer a friend scheme

Qualifications

• Experience in project support or administration roles.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with various stakeholders.

Responsibilities

• Support the Project Manager in managing the online referral portal.
• Build collaborative relationships with stakeholders and partners.
• Handle travel booking and manage service flow.

Skills

Relationship building

Coordinating referrals

Budget tracking

Communication skills

Resilience

Job description

As City of London Framework Senior Administrator, you will support the Project Manager in the day-to-day management of an easy to navigate online Referral portal and web page. You will maintain strong relationships with all stakeholders ensuring timely placements and seamless care for service users across London. You'll be instrumental in enabling effortless access to inpatient detoxification services, empowering individuals to make life-changing decisions and move forward with confidence. This is a hybrid role, based from home or a local delivery hub.

Hours & Compensation

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

• Build collaborative relationships with subcontracted partners, and referring providers
• Co-ordination and processing of referrals
• Provide updates on the progress of referrals
• Travel Booking
• Manage wait times and flow through the service
• Support the day-to-day running of an easy-to-navigate online referral portal and webpage
• Budget tracking Must be resilient.
• Ensure ongoing communication and engagement across the framework

Benefits

• 25 days holiday (+ bank holidays), rising by 1 day each year (capped at 30)
• Paid 'Wellness Hour' each week, plus access to our Wellness Hub and Employee Assistance Programme
• Contributory pension scheme
• A wide range of benefits including discounts for shopping, cinema, holidays, and more
• A friendly, supportive team environment
• Training, career development, and progression opportunities
• Refer a friend scheme - earn £250 in vouchers if your referral is successful

Strategic Objectives & 2030 Goals

As part of this programme, you will be contributing directly to Change Grow Live's long-term ambitions: Reducing health inequalities and improving access for underserved communities; Expanding person-centred, inclusive, trauma-informed pathways; Strengthening our partnerships across statutory and voluntary sectors; Innovating through digital solutions that improve quality, safety, and user experience; Building a sustainable, skilled, reflective workforce equipped for the future. Your work will help us move closer to our vision for 2030: a society where people can access the right support at the right time - with dignity, compassion, and equity.

Application & Eligibility

Direct applications only – we will not be engaging agencies for this vacancy. This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range

CGL points 22 to 24 (£27,132.98 - £28,692.82) ILW / OLW / Fringe