Dealerpoint Manager - Edinburgh

Volvo Group; Broxburn; On-site; GBP 52,000 - 62,000; Full time

Job summary

A leading commercial vehicle company is seeking an experienced Dealerpoint Manager for their Broxburn site. You will be responsible for the daily operations and performance of the dealership, ensuring a high-performing culture and exceptional customer service. The ideal candidate should possess leadership experience in the commercial vehicle industry, strong business acumen, and a proven track record of team management. You will collaborate with various stakeholders while managing a team of professionals to deliver on regional objectives.

Benefits

Pension scheme with matching contributions

Company car options (Electric or Hybrid)

Health Cash Plan and Bupa Cover

Generous holiday allowance

Career development training opportunities

Enhanced family-friendly policies

Qualifications

• Proven track record in managing a dealership or service operation.
• Experience in leading teams and driving performance.
• Ability to translate customer insights into actionable improvements.

Responsibilities

• Oversee daily operations and performance of the Dealership.
• Manage budgets and forecasts in collaboration with finance.
• Drive continuous improvement in customer service and team performance.

Skills

Leadership experience in commercial vehicle industry

Budget planning and financial accountability

Customer focus

Strong communication skills

Tools

SuccessFactors

Salesforce

Microsoft Excel

Job description

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Salary: Up to £62,000, Company Car and Performance Related Bonus scheme
Location: Broxburn, Edinburgh
Travel: Occasional Travel

At Volvo Trucks, we are driven by purpose and a commitment to keeping the world moving in a safe and sustainable way. Our people and our values sit at the heart of everything we do and we continue to set global standards through innovation and a deep belief in progress.

As the Dealerpoint Manager for our Broxburn site you will take full ownership of the daily operation and the total performance of the Dealership. You will have the freedom to shape direction, develop your people and continually improve how the site operates.

This is a leadership role where your decisions make a real difference. Your mission will be to create a high-performing culture where your team feels supported and where customers experience exceptional service every time.

What Volvo Trucks Can Offer You:

• Professional growth and development: Unlock your potential through various training such as Orca and Cobra management level training courses.
• Pension scheme: We offer a matched pension scheme of up to 10% of your salary, with incremental benefits based on length of service, including death in service cover
• Company Car: Choice between an Electric or Hybrid car after the probation period.
• Health Care Plan: Benefit from a free Health Cash Plan and Bupa Cover.
• Employee Assistance Programme: Take advantage of wellness, mindfulness, and counselling services to support your overall well‑being.
• Generous holiday allowance: Start with 25 days and Bank Holidays, rising with length of service.
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks: Access MyGymDiscounts and MyActiveDiscounts
• Enhanced family‑friendly policies: We value work‑life balance and offer enhanced family‑friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5‑week paternity leave.

You can learn more about the rewards and benefits of working at Volvo Group here: Volvo Group Employee Benefits

Who Are You

You are an experienced and confident leader who thrives in a fast‑paced commercial environment. You combine people‑focused leadership with strong operational and financial accountability and you are comfortable leading a complex Dealerpoint with high standards and clear expectations.

You will bring:

• Experience operating at a similar level within the commercial vehicle/truck industry with an understanding of customers operating needs
• A proven track record of leading teams and managing a dealership or service operation
• Strong commercial acumen with the ability to plan, forecast and deliver against budget
• A visible and engaging leadership style that builds trust, ownership and pace
• Experience developing colleagues through structured performance management and talent processes
• Confidence using business systems, including SuccessFactors, Salesforce, Dealerpoint, Excel and Microsoft tools
• A strong customer focus with the ability to turn insight and feedback into measurable improvements

Who Will You Work Closely With

You will manage the Edinburgh Dealerpoint and the local VNU operation, working closely with the Service Market Director and Business Controller to deliver regional objectives. Your Direct reports, 3 Workshop Controllers, Parts Supervisor and 2 Customer Service Representatives, while having around 40 indirect reports across technicians, parts and service teams. You will also collaborate with Warranty, Sales and central support teams and build strong customer relationships to continually strengthen service delivery and loyalty.

What Will You Do

You will ensure consistent delivery, strong customer experience and continuous improvement aligned to Volvo Trucks ambitions.

• Build and manage annual budgets and forecasts in partnership with Finance and regional stakeholders
• Strengthen colleague capability through coaching, structured learning and meaningful development conversations
• Drive customer experience improvement through insight, feedback and CRM activity, strengthening loyalty and REx performance
• Ensure compliance with ISO standards, health and safety requirements and all corporate and franchise policies
• Support credit control through effective management of the Dealerpoint debtor list
• Identify opportunities for improvement and implement clear and effective action plans
• Contribute to regional objectives and play an active role in shaping future plans

See what it's like to work as a Dealerpoint manager for Volvo Trucks:

Callum Rowling, Dealerpoint Manager

Apply Now!

All Volvo Group adverts are advertised for a minimum of 10 working days from the posting date.

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Job Category: Sales & Services

Organization: Volvo Trucks

Travel Required: Occasional Travel

Requisition ID: 27337