Service Technician jobs in Grande-Bretagne

As a Network Management Technician (Income and Offences), you will join a dedicated and professional team within Highways Network Management, part of the Environment and Transport department. Based at our Croft depot, you will play a vital role in supporting the Council's statutory responsibility to manage the highway network effectively, reduce congestion, and ensure safe and reliable journeys across Leicestershire.

You will lead on financial and technical processes related to income recovery and offences, including the issuing of invoices under the Highways Act 1980, managing Fixed Penalty Notices (FPNs), and liaising with works promoters regarding network overruns. Your work will directly contribute to the Council's Local Transport Plan and ensure compliance with relevant legislation such as the New Roads & Street Works Act.

• Coordinating and managing financial transactions and cost recovery processes.
• Producing reports and statistical data to support recharges and service evaluation.
• Acting as the first point of contact for financial queries from internal and external stakeholders.
• Supporting budget preparation and year-end account closure.
• Developing and maintaining local procedures for income collection.
• Using ICT systems to analyse and present financial information.
• You may be required to work outside normal hours or at different locations across the county.

To apply for this post, you must :

• GCSEs (Grades A-C) in English and Maths or equivalent (NVQ Level 2), and either NVQ Level 3 or BTEC ONC/Diploma in a relevant technical or administrative field, OR demonstrable experience.
• Worked in a Highway or Finance Environment.
• Strong numeracy, organisation and IT proficiency with experience of using Microsoft Office, Oracle financial systems, and databases and knowledge of ICT systems and business processes supporting service delivery.
• Experience problem-solving, report compilation, and customer service (face-to-face and telephone), excellent verbal and written communication skills and able to converse at ease with customers, providing advice in accurate spoken English.
• Have knowledge of administrative functions and customer contract operations.
• Experience of working with current Health & Safety legislation.
• The ability to work under pressure, prioritise, meet deadlines, be flexible and willing to learn and adapt, and have the initiative and interpersonal skills to work effectively in a team.

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

Please contact:

Liz Hiskens, Network Manager
Tel: 0116 305 2614
Email: liz.hiskens@leics.gov.uk

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support .

By applying for this post, you agree to our Terms and Conditions.