ICT Support Technician

Mansfield District Council; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional council in the East Midlands is seeking an enthusiastic systems support technician to join their busy ICT team. You will provide support to end users, resolve technical hardware and software issues, and manage desktop configurations. Ideal candidates will have strong communication skills and the ability to work under pressure. Closing date for applications is 19 October 2025.

Qualifications

• Experience in the investigation and resolution of end user ICT issues and queries.
• Strong communication skills and a confident approach.
• Ability to work under pressure and prioritise workloads in a fast-paced environment.

Responsibilities

• Investigation and resolution of end user ICT issues and queries.
• Configuration and deployment of desktop hardware and peripherals.
• Developing and maintaining knowledge base articles and asset registers.

Skills

Experience in troubleshooting ICT issues

Strong communication skills

Ability to work under pressure

Keen interest in ICT

Job description

Overview

We are looking for an enthusiastic, professional, and experienced systems support technician to join our busy ICT team at Mansfield District Council.

As the first point of contact, you will play a key role in providing support to end users and undertaking a wide range of duties including the investigation and resolution of technical hardware and software issues, configuration and deployment of desktop hardware and peripherals along with developing and maintaining knowledge base articles and asset registers.

Responsibilities

• Investigation and resolution of end user ICT issues and queries
• Configuration and deployment of desktop hardware and peripherals
• Developing and maintaining knowledge base articles and asset registers
• Provide strong communication with users via telephone, email and face-to-face contact

What We're Looking For

• Experience in the investigation and resolution of end user ICT issues and queries
• Strong communication skills and a confident approach
• Ability to work under pressure and prioritise workloads in a fast-paced environment
• Keen interest in ICT and new technologies

Closing date: 19 October 20025

Interviews: week commencing 27 October 2025

To apply please click the Apply Now link below.