IT Helpdesk Technician

4Com; Bournemouth; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading telecommunications provider is seeking an IT Helpdesk Technician to provide technical support to customers from their Bournemouth office. You will be responsible for troubleshooting issues, maintaining customer service excellence, and supporting the technical team. Candidates should have strong knowledge of VOIP, networking, and customer service experience. Competitive salary and benefits are offered.

Benefits

Competitive salary of up to £28,000 DOE

24 days holiday + bank holidays

Employee Assistance Programme

Discounted Gym Membership

Qualifications

• Experience in customer service, 1st and 2nd Line support.
• Strong knowledge of VOIP and networking including routers, switches, and IP addresses.
• Able to thrive in a fast-paced environment.

Responsibilities

• Provide technical telephone support using remote tools.
• Maintain high standard of customer service.
• Install, update and maintain relevant software and systems.
• Use remote troubleshooting tools to resolve issues.

Skills

Customer service experience

1st and 2nd Line support

Knowledge of Android applications

Strong knowledge of VOIP and networking

Good communication skills

Organisational skills

Job description

Overview

Our Technical Support Specialist team are a motivated and enthusiastic bunch, and we are looking for like-minded people that are outgoing and thrive within a fast-paced environment. We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed.

As a IT Helpdesk Technician, you will be responsible for providing technical telephone support to our customers in order to maintain their systems. You will support the technical teams where required and rectify any faults in a professional and timely manner.

Please note, this role is an office based position in Bournemouth.

Benefits

• Competitive salary of up to £28,000 DOE.
• An exciting role with future progression opportunities.
• 24 days holiday + bank holidays. (Increasing by 1 day each year).
• Refer a friend scheme.
• Vodafone Advantage Discount.
• Monthly Company Targeted Draw and Incentivised Lunches.
• Discounted Gym Membership.
• Employee Assistance Programme.
• Cycle to work Scheme

Responsibilities

• Provide technical telephone support to our customers using the remote tools available to provide a solution to a fault or enquiry with their telecommunications system.
• Maintain a high standard of customer service by ensuring customers are kept up to date with the progress of their fault or enquiry.
• Install, update and maintain relevant software and systems.
• Use remote troubleshooting tools to diagnose and resolve technical hardware and software issues.
• Report 3rd party faults and pass to the relevant department where necessary.
• Support the technical team in additional areas where required.
• Log any customer interaction accurately on our database.

Qualifications

• Experience in customer service, 1st and 2nd Line support.
• Experience in Android applications.
• Strong knowledge of VOIP and networking including; routers, switches and IP addresses.
• Good communication skills both on the phone and in person.
• Able to thrive in a fast paced environment.
• Strong organisational skills and shows enthusiasm to all duties.

If the role of IT Helpdesk Technician sounds like the right job for you, please get in touch with us!

Please note, full 'Rights to Work in the UK' checks will be completed during the interview process.

About You

About Us

• 4Com Technologies Limited has been supplying phone systems to UK businesses for 25 years. We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
• We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
• We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
• Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
• When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.

4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com Technologies Limited will not discriminate unlawfully. Recruitment processes are conducted based on merit, abilities, and qualifications. Any requests for feedback should be made and will be responded to in writing.

INDOMR