School Technician

Cardiff University / Prifysgol Caerdydd; Cardiff; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading educational institution in Cardiff is seeking a full-time Laboratory Technician to provide on-site technical support within the School of Medicine. This role includes maintaining equipment, advising staff and students, and managing projects. Applicants should have relevant qualifications and experience in technical support. The position offers a salary ranging from £25,249 to £26,093 per annum.

Benefits

40 days annual leave

Local pension scheme

Cycle to work scheme

Annual increments

Qualifications

• Proficient in the use of appropriate IT packages.
• Significant experience in working in a technical support role.
• Ability to follow and develop Standard Operating Procedures.

Responsibilities

• Provide professional technical support to the School of Medicine.
• Maintain, service, and repair materials, machinery, and equipment.
• Deal with routine enquiries from internal and external customers.

Skills

Experience in constructing, maintaining and repairing equipment

Customer Service

Effective Communication

Team Working

Problem Solving

Education

NVQ 2/GCSE level A-C or equivalent qualification/work related experience

Tools

IT Packages

Job description

Overview

The School of Medicine, based at the Hadyn Ellis Building, is seeking a Laboratory Technician to work as part of a Core technical team providing on-site technical support within the School of Medicine, providing advice, guidance, and specialist technical expertise to the research community.

Cardiff University offers many excellent benefits, including 40 days annual leave (including bank holidays), local pension scheme, a cycle to work scheme and other travel initiatives, annual increments within the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter.

For an informal, confidential discussion about the role, please contact Emma Dalton, Laboratory Manager at [e-mail].

The posts are full-time (35 hours per week), open-ended and available immediately.

Salary: £25,249 - £26,093 per annum (Grade 3). Appointments to roles at Cardiff University are usually made at bottom of scale unless in exceptional circumstances.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We will consider flexible working or job share arrangements where possible. Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Job Description

To provide professional technical support to the School of Medicine.

Duties And Responsibilities

Key Duties

• Provide a service to staff and students by maintaining, servicing and repairing materials, machinery and equipment to support research divisions within laboratory environments in the School of Medicine, advising and training staff and students on their safe and appropriate use using established guidelines (Standard Operating Procedures)
• Prepare all materials and equipment as necessary for customers use and ensure area of responsible is kept clean and tidy
• Undertake stock control, ensuring adequate security and levels of stock are maintained and stock is distributed as required
• Deal with routine enquiries from internal and external customers in a professional manner, following established procedures, referring complex enquiries to relevant staff members, ensuring all relevant facts and information needed is recorded and passed on
• Assist in the maintenance of routine records, updating databases and analysing routine data/information as required
• Record the results of experiments in a presentable and user-friendly format and to assist staff and students in the preparation of technical data/materials for future reference such as publication or teaching purposes
• Plan and manage small projects ensuring the effective use of resources
• Participate actively within the work team, setting an example and showing a flexible approach to delivering team results

General Duties

• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
• Abide by University policies on Health and Safety and Equality and Diversity
• Perform other duties occasionally which are not included above, but which will be consistent with the role

Person Specification

Essential Criteria

Qualifications and Education

• NVQ 2/GCSE level A-C or equivalent qualification/work related experience

Knowledge, Skills and Experience

• Experience in constructing, maintaining and repairing equipment
• Significant experience in working in a technical support role
• Proficient in the use of appropriate IT packages

Customer Service, Communication and Team Working

• Ability to communicate effectively and professionally with a wide range of people
• Evidence of working well as an effective team member, providing advice and guidance to other team members where necessary
• Ability to deal promptly, effectively and courteously with requests for information or service

Planning, Analysis and Problem Solving

• Ability to use initiative in solving problems and responding to queries ensuring compliance with standard procedures and practices
• Ability to work on own initiative and unsupervised to deadlines, planning, organising and setting priorities for own work, as well as managing small projects as appropriate

Other

• Ability to follow and develop Standard Operating Procedures and review regularly

Desirable Criteria

• A-levels or an equivalent qualification or equivalent work related experience in a lab setting
• A willingness to undertake further training and development
• Experience of working in a Higher Education environment
• Fluency in Welsh, written and oral

Additional Information

How we will support you in performing in this role -

Role

There are some things that you must have before you can start this role (see ‘Essential Criteria’), but other things can be developed either through training, or just by general on-the-job experience. We want to support and develop you once you have started in the role using a combination of the following to get the best out of you:

• Regular one-to-ones with your manager
• An experienced and supportive team around you
• Supporting you through job-relevant training and development that you may require

IMPORTANT: Evidencing Criteria

It is the School of Medicine's policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet ALL of the essential criteria as well as, where relevant, the desirable. As part of the application process you will be asked to provide this evidence via a supporting statement.

Please ensure when submitting this document / attaching it to your application profile you name it with the vacancy reference number, in this instance for this post, 20458BR

If candidates do not provide written evidence of meeting all of the essential criteria then their application will not be progressed. The School of Medicine welcome the submission of CVs to accompany evidence of the job-based criteria

Salary Range Min. 25,249

Salary Range Max. 26,093

Job Category Medical & Dental, Technical

Grade Grade 3