Service Manager jobs in United Kingdom

Our FM team help our clients to optimise their facilities management services; from aligning the FM strategy with that of their business, through the development of operational structures and processes to the procurement of the best possible supply chain supported by efficient and effective performance management and benchmarking tools.

Our services include:

• Strategic and operational reviews
• Benchmarking support
• FM procurement and service definition
• Performance measurement
• FM audits and health checks
• Technical FM advisory support
• Operational and minor works project support
• Operational readiness, mobilisation and FM design reviews

We are seeking individuals with a keen interest, experience and knowledge in Facilities Management procurement, benchmarking, contract and performance management. Additional experience in building construction, FM operations, operational readiness and service mobilisation would also be of benefit.

The role can be based in any of our UK based offices, but the individual must be flexible in terms of working location, overnight stays may be required in the long term, and there is a requirement to work across the UK and beyond when this arises.

• A cooperative team member supporting senior team members in the successful delivery of projects.
• Capable of independently completing tasks and activities and taking responsibility for your own time management and ability to work towards overall project timescales and potentially tight deadlines.
• Expected to support senior team members in business generation activities where required, such as bid writing and developing marketing material.
• Able to apply FM industry best practice to all elements of the role.
• Capable of building strong, professional client relationships and identifying and resolving client\'s issues
• Able to analyse information quickly and efficiently, choose or recommend from a range of options and make decisions where the parameters are unclear and judgement needs to be exercised.
• Aside from accepting personal responsibility for the quality and commercial delivery aspects of your work you will be expected to develop skills and share knowledge within the whole consulting practice.
• Expected to work within any of the consulting practices where your professional skills and experience add value.

As an FM Consultant you have an understanding of the following competencies:

• Undertaking Strategic FM Reviews
• Procurement of FM Services
• Benchmarking of FM services
• Providing contract mobilisation support
• FM operational support
• FM contract and performance management
• Writing of service specifications, key performance indicators and other contract documents
• Conducting FM design reviews
• Understanding of Lifecycle & Whole Life Costs
• Delivering Operational Readiness & Mobilisation

As a Facilities Management Consultant you have the following qualifications and experience:

• Ideally degree qualified or equivalent qualification in a related subject or appropriate industry experience
• Proficient and experienced in using MS office software including Outlook, Excel, Word, PowerPoint, Project and Visio.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.