Sales and Service Team Manager

Kingfisher; West of England; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading home improvement retailer in the UK is seeking a Sales & Service Team Manager. The role involves leading teams to drive sales through exceptional service, fostering a positive work culture, and ensuring operational excellence. Candidates should possess strong leadership and organizational skills, with a passion for customer care. A competitive salary and comprehensive benefits, including a pension scheme and generous leave, are offered in this permanent position.

Benefits

Award-winning pension scheme

Company Bonus Scheme

ShareSave options

6.6 weeks holiday

Shopping discounts

Employee Assistance Programme

Qualifications

• Experience in a managerial role.
• Passion for sales and customer satisfaction.
• Ability to prioritize tasks effectively.

Responsibilities

• Lead the store's operation and customer experience.
• Inspire team members to deliver exceptional service.
• Ensure safety and compliance routines are followed.

Skills

Customer focus

Sales skills

Organizational skills

Leadership and coaching

Feedback delivery

Team development

Job description

Overview

Full time Part time or Job Share

Permanent Contract - 36.75 Hours per week

Up to 33000 per annum Bonus Pension 6.6 Weeks Holiday

B&Q Yate

Every day we give our millions of customers the ideas advice tools and confidence they need to create a home theyll love. Join us as a Sales & Service Team Manager and youll lead and inspire our front end showroom and TradePoint teams to drive sales through exceptional service.

Whats the job

A great team needs a great leader and your role as a Sales & Service Team Manager is to create an inclusive and high performing team. Your dual role will have you building a sales culture and delivering exceptional service for every B&Qs ambition to make every customer count so you are driven by a passion to create true brand loyalty to supportfuture sales this role you will :

• L ead a large part of our store operation shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
• Inspire the Make Every Customer Count agenda as a daily habit with the wider store team.
• Lead and inspire teams across Showrooms TradePoint Front end to deliver exceptional service.
• Oversee safety security compliance routines across the store through your shift lead team.

What we need

Our Sales and Service Team Managers are key to running our business by enabling their team to exceed sales targets and create a great customer this role you should be leading in a way that demonstrates the following qualities :

• Obsessed about our customers and listening to them.
• Loves sales and winning!
• Well planned and organised with the ability to prioritise and think on your feet.
• Your first thought is always to lead and coach not jump in and do.
• Confident to agitate when needed and deliver feedback to all audiences.
• A large diverse team excites you both to coordinate and lead them but also to develop their careers.

Whats in it for me

As part of a great team youll be valued for who you committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes :

• Award-winning pension scheme
• Company Bonus Scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

So we can support you during the application or interview process please contact for any recruitment adjustments.

Required Experience

Manager

Key Skills

Computer Hardware,Fund Management,Attorney At Law,Jni,Analytics

Employment Type

Full-Time

Experience

years

Vacancy

1