Service Delivery Manager

The Princess Alexandra Hospital NHS Trust; Harlow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare institution in Essex seeks a Service Delivery Manager to lead and manage operational services while ensuring compliance with NHS standards. The role involves significant responsibility for budgets, service transformation, and team leadership. Ideal candidates will possess a Master’s level education and extensive experience in operational management within healthcare. Join us to contribute to patient-centered care and support innovative healthcare delivery in the community.

Benefits

Development opportunities

Flexible working

Focus on wellbeing

Qualifications

• Significant experience in operational management, with large teams.
• Strong understanding of NHS performance targets.
• Excellent leadership skills and the ability to solve problems.

Responsibilities

• Manage day-to-day operations of services within the Care Group.
• Lead service transformation projects and support digital innovation.
• Ensure compliance with CQC and NHS standards.

Skills

Operational management

Team management

Budget management

Communication skills

Problem-solving

Education

Master’s level or equivalent experience

Job description

Are you an experienced operational leader with a passion for delivering high-quality, patient-centred services? We are looking for a Service Delivery Manager to join our team and play a key role in shaping efficient, effective, and innovative healthcare services.

We have roles available in :

• Colorectal
• Clinical administration

Our Way Forward

We are implementing a new divisional structure that strengthens accountability, integration, and patient‑centred care. This is an exciting time to join us as we embed transformation, break down silos, and create a culture of collaboration and continuous improvement. As Service Delivery Manager, you will be at the heart of this change.

As a Service Delivery Manager, you will be responsible for the day‑to‑day management of one or two services within the Care Group. Working closely with Clinical Leads, Matrons, and senior managers, you will:

• Provide visible leadership and foster a culture of inclusion, wellbeing, and continuous improvement.
• Ensure services meet national and local performance standards, including RTT, UEC, and cancer targets.
• Manage budgets, resources, and workforce planning to deliver safe, efficient, and cost‑effective care.
• Lead service transformation projects, supporting digital innovation and data‑driven decision‑making.
• Oversee governance, risk management, and compliance with CQC and NHS standards.
• Champion patient experience and staff engagement, embedding feedback into service improvement.

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high‑quality services. We are part of the Neighbourhood Wave national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined‑up services across health, social care, and the voluntary sector.

This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.

Join us and help shape the future of care in West Essex.

What we’re looking for

• Educated to Master’s level or equivalent experience
• Significant operational management experience, including managing large teams and budgets
• Strong understanding of NHS performance targets, governance, and risk management
• Excellent communication, leadership, and problem‑solving skills
• Ability to manage priorities and deliver results in a fast‑paced environment