Service Desk Manager — Hybrid 24x7 Team Lead

TD SYNNEX; Bracknell; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global technology distributor in Bracknell is looking for a Service Desk Manager to lead a 24/7 support team. The role involves optimizing operations, managing incidents, and fostering team development. Candidates should have 3-5 years of experience in a similar role and relevant certifications. This hybrid position offers competitive compensation and a focus on personal and professional growth.

Benefits

Competitive salary

Hybrid work (2 days in office)

Comprehensive benefits

Continuous learning opportunities

Diversity, Equity & Inclusion programs

Qualifications

• 3-5 years of experience in a similar role.
• Relevant certifications (e.g. CompTIA Networking+, JNCIS, CCNA).
• Experience with customer escalation and major incident management.

Responsibilities

• Manage and optimize the 24x7 service desk shift rotation.
• Design and implement processes for operational efficiency.
• Manage HR and operational activities of the service desk.
• Conduct customer escalations and manage major incidents.
• Drive continuous improvement through KPI monitoring.
• Develop team members through mentoring and training.
• Contribute to new service design and implementation.

Skills

Leading support teams

Understanding enterprise technologies

Computing or Networking Certification

Job description

A leading global technology distributor in Bracknell is looking for a Service Desk Manager to lead a 24/7 support team. The role involves optimizing operations, managing incidents, and fostering team development. Candidates should have 3-5 years of experience in a similar role and relevant certifications. This hybrid position offers competitive compensation and a focus on personal and professional growth.