Service Quality Manager

Jupiter Recruitment; Lowestoft; On-site; GBP 49,500 - 60,500; Full time

Benefits offered by this job

Monthly Car Allowance

25 days annual leave plus bank holidays

Comprehensive induction and training programme

Opportunities for career development

Employee Assistance Programme

Blue Light Card Scheme

Full DBS disclosure paid for

Job summary

A leading healthcare provider in the UK is seeking a dedicated Service Quality Manager to oversee high-quality care services within the care home group, primarily in Norfolk and Suffolk. Responsibilities include ensuring compliance with care quality standards and guiding care home managers. The successful candidate will receive a competitive salary of £55,000 per annum along with generous benefits including 25 days annual leave and a monthly car allowance. This is a permanent, full-time position working weekdays from 9am to 5pm.

Qualifications

• Proven experience in managing operations in a care home or similar healthcare setting.
• Sound knowledge of relevant regulatory requirements (CQC).
• A full UK Driving Licence.

Responsibilities

• Ensure and maintain high-quality care services across the care home group.
• Promote a culture of excellence, continuous improvement, and resident satisfaction.
• Monitor, evaluate, and enhance service quality standards.
• Provide guidance to care home managers to ensure compliance.

Skills

Leadership skills

Communication skills

Problem-solving skills

Attention to detail

Commitment to resident-centred care

Job description

An incredible new job opportunity has arisen for a dedicated Service Quality Manager to oversee and maintain high‑quality care services across the care home group, predominantly within the Norfolk and Suffolk area but with occasional requirements further based on company needs.

This healthcare provider delivers expert nursing, residential, dementia, and respite care across the UK, with a portfolio of new‑build homes offering the highest standards of luxury care.

Requirements

To be considered for this position you must have proven experience in managing operations in a care home or similar healthcare setting.

Responsibilities

• Responsible for ensuring and maintaining high‑quality care services across our care home group.
• Work closely with the operations team, care home managers, and staff to promote a culture of excellence, continuous improvement, and resident satisfaction.
• Monitoring, evaluating, and enhancing service quality standards in line with regulatory requirements and company policies.
• Provide guidance and support to care home managers to ensure compliance and the delivery of exceptional care.

Preferred skills and experience

• Sound knowledge of relevant regulatory requirements CQC.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem‑solving and decision‑making abilities.
• Attention to detail and ability to manage multiple priorities effectively.
• Demonstrated commitment to resident‑centred care and continuous improvement.
• A full UK Driving Licence.

The successful Service Quality Manager will receive an excellent salary of £55,000 per annum DOE. This exciting position is a permanent full‑time role working 40 hours a week on days from 9am‑5pm. In return for your hard work and commitment you will receive the following generous benefits:

Monthly Car Allowance

• 25 days annual leave plus bank holidays entitlement.
• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme.
• Blue Light Card Scheme.
• Full DBS disclosure paid for.

Reference ID: 6415

To apply for this fantastic job role, please call on 0121 638 0567 or send your CV.