Service Desk jobs in United States

Service Delivery Manager (DV Security Clearance)

The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be a working out of our office in Lincoln.

You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services are delivered reliably, meeting the evolving needs of our clients.

1. Introduce and manage SLAs and KPIs on behalf of the CIS Department.
2. Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs.
3. Lead or consult on continuous service improvement initiatives.
4. Facilitate collaboration among contract and client colleagues to optimise service delivery.
5. Oversee obsolescence, licence, and configuration management activities.
6. Advise leadership on service design, implementation, and the management of an ITSM model suited to departmental needs.

1. IT Service Management (ITSM) qualification (minimum foundation level) and experience using ITSM tools (e.g., HELIX).
2. Project management qualification (minimum foundation level) and practical experience (agile or waterfall).
3. Proven experience drafting and managing SLAs and service reporting using tools such as PowerPoint, Excel, and Visio.
4. Demonstrated ability in managing continuous service improvement processes.
5. Strong collaborative skills with experience in peer leadership and upward management.

1. Experience or qualification in configuration, licence, and obsolescence management.
2. Background in a military or civil service client environment.
3. Proficient written and verbal communication skills with a focus on clarity, brevity, and relevance.

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Come join our team-one of the largest IT and business consulting services firms in the world.

• Delivery Management
• Project Management

Reference: 1202588 Click here to apply