Customer Service Coordinator – Ringwood (Field Support)

Churchill Living; Ringwood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retirement living company in the UK is seeking a Customer Service Administrator to provide top-notch service to retired homeowners. You'll manage property issues, coordinate with field technicians, and maintain communication with various stakeholders. The ideal candidate will have excellent organizational skills and a strong background in administration. Competitive salary and a range of employee benefits are offered.

Benefits

Competitive salary

Annual holiday entitlement - 24 days + Bank Holidays

Day off on your Birthday

Induction and training

Group Personal Pension Plan

Life Assurance

Health Screening

Eye Care reimbursement

Colleague reward schemes

Professional development opportunities

Social events

Qualifications

• Self-motivated and diligent administrator.
• Recent office-based experience.
• Ability to manage expectations professionally.

Responsibilities

• Manage and co-ordinate workload using COINS, the CRM system.
• Filter issues and prioritise tasks.
• Schedule work plans for field-based technicians.

Skills

IT systems knowledge

Excellent communication skills

Organisation skills

Problem solving

Tools

MS Office applications including Excel

Job description

A leading retirement living company in the UK is seeking a Customer Service Administrator to provide top-notch service to retired homeowners. You'll manage property issues, coordinate with field technicians, and maintain communication with various stakeholders. The ideal candidate will have excellent organizational skills and a strong background in administration. Competitive salary and a range of employee benefits are offered.