Customer Service Team Leader

Synergy Recruitment Ltd; United Kingdom; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is looking for a Customer Service Team Leader in Middlewich to coach and develop a team of 15-20 advisors. You will monitor performance, provide feedback, and ensure smooth onboarding for new starters. The position offers a pay of £17.24 per hour, a 37.5 hour work week, and the chance to make a significant impact on the team's performance.

Benefits

Pay: £15.38 per hour + £1.86 holiday pay

Free on-site parking

Flexible notice period

Qualifications

• Experience managing or supervising a team.
• Background within a customer-focused environment.
• Experience coaching and developing staff.
• Comfortable working with KPIs and performance frameworks.
• Confident using MS Office and completing admin tasks.

Responsibilities

• Coaching and developing a team of 15 - 20 advisors.
• Listening to calls and providing feedback.
• Running monthly 1:1s for development.
• Monitoring performance to meet agreed standards.
• Guiding new starters through onboarding.

Skills

Experience managing or supervising a team

Background within a customer-focused environment

Experience coaching and developing staff

Comfortable working with KPIs, targets, and performance frameworks

Confident using MS Office and completing admin tasks

Job description

A chance to shape and grow a team - not just manage one.

If you're a Customer Service Team Leader who loves coaching people, developing skills, and helping a team truly flourish, this is the kind of role where you'll feel right at home.

You'll have the freedom to focus on what you enjoy most - spending time with your team, guiding them day‑to‑day, and seeing the difference your leadership makes. You'll be trusted to influence how things are done, supported to bring fresh ideas, and given the space to make a real impact!

Benefits / Details of the Customer Service Team Leader role:

• Pay: £15.38 per hour + £1.86 holiday pay = £17.24 per hour
• Start & Duration: ASAP - 12 week temporary to permanent contracts available
• Hours: 37.5 hours per week, Monday - Friday between 8am - 8pm, plus Saturdays 8am-1pm (1 in 4) on a rotating shift pattern
• Location: Middlewich (outskirts)
• Parking: Free on-site parking
• Notice periods: Happy to consider up to 2 weeks

What will you be doing as the Customer Service Team Leader?

• Coaching and developing a team of 15 - 20 advisors to improve confidence, skills, and performance
• Listening to calls and providing constructive feedback
• Running monthly 1:1s and supporting day‑to‑day development
• Monitoring performance and ensuring the team meet agreed standards
• Guiding new starters through onboarding and training
• Helping to identify improvements and ensuring processes run smoothly

What do you need to be considered for the role of Customer Service Team Leader?

• Experience managing or supervising a team
• Background within a customer‑focused environment
• Experience coaching and developing staff
• Comfortable working with KPIs, targets, and performance frameworks
• Confident using MS Office and completing admin tasks

If this sounds like the role for you, please apply with your CV today!