Customer Care Coordinator

CSC Recruitment Ltd; Cleckheaton; On-site; GBP 26,000 - 32,000; Full time

Job summary

A successful new homes developer in Cleckheaton is seeking a proactive Customer Care Coordinator. The role involves managing post-completion queries and providing excellent customer service in a fast-paced office. The ideal candidate has a background in customer service and is highly organized. This position offers a competitive salary and opportunities for career progression within the company.

Benefits

Competitive salary (£26k-£32k DOE)

Friendly office environment

Opportunities for career progression

Qualifications

• Experience in construction, housing, or property is advantageous.
• Confident and calm communicator.
• Comfortable managing multiple tasks in a busy office setting.

Responsibilities

• Primary point of contact for homeowners regarding post-completion queries.
• Log, monitor, and manage customer issues.
• Coordinate remedial works by liaising with contractors and site teams.

Skills

Background in customer service

Interpersonal skills

Attention to detail

Tools

CRM systems

Job description

New Homes Customer Care Coordinator

Location: BD19 (Office-based) | Salary: £26,000 - £32,000 DOE | Hours: Monday-Friday

We're seeking a proactive and organised Customer Care Coordinator to join a successful new homes developer based in the BD19 area. If you're passionate about delivering excellent customer service and enjoy working in a fast-paced office environment, this role offers a great opportunity to grow within a supportive team.

Key Responsibilities

• Serve as the primary point of contact for homeowners regarding post-completion queries and reported defects
• Log, monitor, and manage customer issues from first contact through to resolution
• Coordinate remedial works by liaising with contractors, site teams, and internal departments
• Maintain clear, consistent communication with customers and provide timely updates
• Ensure accurate records are kept in line with company processes
• Support the wider customer care team with general administrative duties

About You

• Background in customer service; experience in construction, housing, or property is advantageous
• Confident, calm communicator with strong interpersonal skills
• Highly organised with excellent attention to detail
• Comfortable managing multiple tasks in a busy office setting
• IT proficient; experience with CRM systems is a plus

What We Offer

• Competitive salary (£26k-£32k DOE)
• Monday-Friday working pattern
• Friendly office environment
• Opportunities for career progression within a respected residential developer