Customer Care Coordinator

Elite Personnel; Cleckheaton; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading staffing agency in Cleckheaton is seeking a Customer Care Coordinator to provide customer support, manage expectations, and handle communications professionally. The ideal candidate should possess strong organisational skills and attention to detail. The role offers a friendly working environment and a salary between £26,000 - £30,000 per annum.

Benefits

Friendly working environment

Free parking

Qualifications

• Strong administration and organisational skills.
• Excellent interpersonal and communication skills.
• Knowledge of MS Office is essential.

Responsibilities

• Providing effective Customer Care support to the Customer Care Team.
• Ensuring all communications from customers are logged and handled professionally.
• Managing customer expectations per Customer Care policies.

Skills

Strong administration and organisational skills

Excellent interpersonal and communication skills

Knowledge of MS Office

Multi-tasking ability

Attention to detail

Job description

Permanent Cleckheaton Posted 12 hours ago

Are you passionate about customer service? Do you have strong administration and organisational skills? Are you currently seeking a new permanent job? Is Cleckheaton, West Yorkshire convenient for you? If so, this could be the perfect job for you!

Working within a customer care team, your duties as Customer Care Coordinator will include :

• Providing effective Customer Care support to the Customer Care Team
• Ensuring all communications from customers are logged and handled professionally and courteously
• Managing customer expectations, adhering to Customer Care policies and procedures
• Booking appointments and organising repairs
• Sourcing and purchasing materials
• Carrying out customer satisfaction calls
• Liaising with Site and Sales Teams to ensure customer queries are answered
• Maintaining weekly reports
• Invoice processing, PPE ordering and general admin duties to meet business needs as and when required

You will have :

• Strong administration and organisational skills
• Excellent interpersonal and communication skills, able to effectively communicate at all levels
• Knowledge of MS Office
• The ability to multi-task and work well individually and as part of a team
• First class attention to detail

In return, our client offers an incredibly friendly working environment and free parking!

This role is to start as soon as possible, so if you are interested, please call Deborah IMMEDIATELY on 01274 865878 to discuss further.

Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work‑seekers for permanent positions, and as an Employment Business in the case of work‑seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.

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Job CategoryCustomer Service Job LevelFull-timeLocationCleckheaton, West Yorkshire Job CodeEP6420 Salary£26,000 - £30,000 pa

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