Customer Service Team Leader - Lead, Coach & Develop CX

END.; Washington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail company in the United Kingdom is looking for a Customer Service Team Leader to oversee the workflow of their CS Advisor team. Key responsibilities include managing performance development, addressing customer escalations, and collaborating with management to improve overall customer success. The ideal candidate will possess strong management skills, a friendly attitude, and the ability to create a motivating team environment with a passion for colleague engagement.

Benefits

29 days holiday

Company pension scheme

Generous staff discount

Employee Assistance Programme

Opportunities for professional development

Free onsite parking

Qualifications

• Strong management skills and a 'Can-Do' attitude in a customer-focused environment.
• Experience managing escalations and resolving issues satisfactorily.
• Ability to conduct meetings and workshops with excellent communication.

Responsibilities

• Oversee workflow and manage performance of the CS Advisor team.
• Support team development, conduct 121s, and ensure employee satisfaction.
• Collaborate with management to enhance customer success in the CS department.

Skills

Management skills

Customer focus

Communication skills

Organisational skills

PC literacy

Problem solving

Approachability

Job description

A retail company in the United Kingdom is looking for a Customer Service Team Leader to oversee the workflow of their CS Advisor team. Key responsibilities include managing performance development, addressing customer escalations, and collaborating with management to improve overall customer success. The ideal candidate will possess strong management skills, a friendly attitude, and the ability to create a motivating team environment with a passion for colleague engagement.