Office-Based Helpdesk & Contracts Administrator

Eileen Richards Recruitment; England; On-site; GBP 26,000; Full time

Job summary

A recruiting agency is seeking a Helpdesk Customer Administrator in Braunstone, Leicestershire. The role involves managing customer enquiries, liaising with contractors, and maintaining service records in a busy environment. Candidates should have prior experience in customer service and strong organisational skills. This fully office-based position offers a Monday-Friday schedule, with responsibilities including managing out of hours calls once a month.

Qualifications

• Previous experience in a help-desk, customer service, or administrative role.
• Ability to deliver excellent customer service and handle enquiries confidently.
• Strong organisational skills to manage multiple tasks.

Responsibilities

• Handle a high volume of inbound customer service calls and help-desk enquiries.
• Act as the main liaison with contractors, obtaining updates and arranging visits.
• Maintain accurate records using CAFM/help-desk systems.

Skills

Customer service skills

Organisational skills

Communication skills

Proficiency in Microsoft Office

Experience with CAFM/help-desk software

Job description

A recruiting agency is seeking a Helpdesk Customer Administrator in Braunstone, Leicestershire. The role involves managing customer enquiries, liaising with contractors, and maintaining service records in a busy environment. Candidates should have prior experience in customer service and strong organisational skills. This fully office-based position offers a Monday-Friday schedule, with responsibilities including managing out of hours calls once a month.