Service Delivery Manager

Elevation Recruitment Group; Aberdeen City; On-site; GBP 50,000 - 55,000; Full time

Job summary

A recruitment firm is looking for a Service Delivery Manager based in Aberdeen. You will lead and develop a team of engineers to ensure top-notch customer support 24/7. Responsibilities include improving processes, managing service delivery performance, and working closely with senior leadership. The ideal candidate has proven experience in service delivery management and a strong understanding of IT service management frameworks.

Qualifications

• Proven experience as a Service Delivery Manager or in a similar role.
• Strong understanding of IT service management frameworks.
• Experience and good knowledge of Aveva PI.

Responsibilities

• Lead and develop the service delivery team for 24/7 customer support.
• Develop and maintain customer support policies and procedures.
• Ensure service delivery performance meets SLAs and KPIs.

Skills

Service Delivery Management

IT service management frameworks

Aveva PI

Systems Integration

Team Leadership

Job description

Service Delivery Manager

Aberdeen

£50,000 - £55,000

Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen.

This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to their customers 24 / 7.

Key Responsibilities :

• Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement
• Develop and maintain customer support policies and procedures
• Ensure that the necessary cover and working arrangements are available to customer requirements for 24 / 7 support and ensure that service delivery performance measurements such as SLAs and KPIs are met.
• Report on service level performance and identify areas for improvement
• Manage and maintain the call handling and ticketing processes
• Work closely with the Senior Leadership team and Project Managersensuring that the strategic objectives of Operations are met
• Continuously improve project delivery processes to increase efficiency and customer satisfaction, identifying opportunities for additional work, variations, and ways to improve on delivery margins

Key Skills :

• Proven experience as a Service Delivery Manager or in a similar role
• Strong understanding of IT service management frameworks
• Experience and good knowledge of Aveva PI
• Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager
• Previous experience working within Systems Integration