Service Delivery Manager jobs in Germany

Artemis Connection is a strategic management consultancy working across the for-profit, public and social sectors. We help clients around the world identify their most pressing strategic issues and we staff teams of strategy consultants to roll up their sleeves and deliver impact. We are passionate about helping innovative and entrepreneurial leaders reach their goals through a customized project-based approach, typically focused around:

• Bespoke Innovation, Sales, and Marketing Strategy
• Purpose-driven Transformation
• Embedded Strategy and Operations roles

Our founder is Christy Johnson, an entrepreneur, educator, and former McKinsey Engagement Manager. Our advisors include HR officers, executive coaches, academics, entrepreneurs, and neuroscientists. Our team is made up of seasoned consultants, trained at organizations such as McKinsey & Company, Boston Consulting Group (BCG), Bain, Big 4 Strategy, and elite educational institutions.

What makes Artemis Connection unique is the opportunity to combine this first-rate consulting experience with the flexibility that many other consulting firms don’t offer. In short, we’re a consulting firm for experienced top-tier consultants who still want to deliver exemplary value for clients but who need more flexibility in their professional and personal lives. Specifically, we’re flexible with where you want to work and how many hours you want to work – meaning no rigid expectations of being at the client every day, living in a certain city, or clocking in a full 50 hours (or more) each week, whilst still delivering exceptional results for our clients.

Currently, our team members are spread across the country, engaging with clients remotely (occasionally on-site, as client needs dictate) and working varied hours (ranging from 10 hours/week to 55 hours/week). We offer market-rate compensation based on the outcomes that you deliver and the number of hours and weeks that you will be leading project work, plus bonuses for bringing in new clients.

Given our flexible structure and smaller size, we tend to bring on new team members in a “trial-to-hire” capacity. In other words, we initially hire individuals as independent contractors for discrete client projects, and then, after successful projects completion and mutual determination of “fit”, we may move towards a more permanent employment arrangement.

To learn more about Artemis Connection, visit http://artemisconnection.com/.

Engagement Manager with Social Sector / Impact Investment Expertise

Ideal candidates have worked with funds, foundations, and social investors on strategy, grantmaking, or impact investing initiatives.

We're especially interested in those who have:

• Supported mission-driven investment portfolios
  
• Designed or evaluated social impact programmes
  
• Experience working with philanthropic capital, blended finance, or ESG frameworks
  
• Have addressed social issues in the UK especially through work with housing, education, the arts, working with local authorities, government departments, or non-profits. Strategy/programme design/policy analysis roles related to social impact
• Have worked with UK or Europe Based Family Offices / Foundations on strategy, operations, or other related advisory roles

Our ideal candidate has successfully led client engagement work at a top consulting firm and is looking to continue that work in the flexible consulting model that Artemis Connection provides. She/He is a strategic thinker, structured communicator, and excellent project manager who can navigate between managing client teams and more junior Artemis Connection team members. (As such, we’re also open to candidates with in-house strategy/operations experience, if that experience has built this consulting “toolkit” of skills).

Responsibilities

The role of the Engagement Manager is to own the entire life cycle of a consulting engagement, leading the day-to-day work, managing teams of 1-6, managing upwards to engage ‘Principals’ or Senior Advisors on the team, and excellent at managing client relationships.

Pre-project preparation
Please note that pre-project activities are not compensated, as they are intended to prepare you to lead the project. It is seen as an investment you will make to start building the client trust and have more control over the scope and direction of the project.

• Support in proposal development for a potential project you may lead if it translates into an active project
• Participate in final business development meetings with clients to ensure that the project is scoped well and that you are able to build a strong relationship with the client from the start

Own end-to-end project delivery

• Identify the client’s most pressing strategic issues, develop hypotheses to prove during client engagement, and communicate (then re-communicate) these issues/hypotheses to both clients and case team members as the case evolves
• Create and maintain a project team work plan to diagnose and resolve the client’s strategic issues, including data-driven analyses, client engagements, and delivery of recommendations
• Ensure all client deliverables are aligned with the client, and executed in a high-quality and timely way

Team Management

• Manage teams of 1-6, providing regular coaching and input on their workstreams
• Ensuring that team members are assigned to the highest value work, resulting in an on-budget, on-time project
• Lead the day-to-day work of team members (e.g., structuring their analyses, reviewing their deliverables, providing on-the-job coaching)

Manage client relationships

• Build trustworthy, transparent, and collaborative relationships with senior executives and other key contacts at client organizations
• Facilitate client engagement in case team work, including organising client meetings and workshops, making decisions with clients at key points during case, and transitioning end-of-case recommendations or implementation plan
• Identify opportunities for additional client work, either through follow-on work with existing clients or through potential engagements with new clients

Qualifications

• Minimum 3 years Consulting experience, ideally from a top-tier firm (e.g., McKinsey, BCG, Bain), though in-house strategy/operations experience also considered
• Track record of coaching clients to measurable outcomes required
• Track record of coaching case teams (or sideways managing / informally influencing others) to measurable outcomes also required
• Demonstrated skills in project management required, ideally in a “case team” or “client service” type of environment
• Demonstrated skills in effective communication, including ability to build senior client relationships and effective case team relationships, required
• Commitment to producing high-quality, client-ready work, on tight timelines, required
• Orientation toward being a proactive, curious team member
• Advanced proficiency in PowerPoint and Excel required, in order to coach other team members on these tools
• Bachelor's and/or Master's Degree preferred

Other expectations

• Ability to thrive in a remote work environment, leading team members to collaborate in a way that ensures the best client and team experience
• Minimum time commitment of 20 hours per week
• Willing to travel: client travel requests are typically light, as needed for client interactions