Delivery Lead (Soft Services)

Rullion Managed Services; Bridgwater; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service management company is seeking a Delivery Lead for a 12-month contract in Bridgwater, UK. This role involves managing Soft FM Services at construction sites, ensuring compliance with regulations and developing effective service delivery plans. The ideal candidate will have experience in workplace organisation, strong communication skills, and a background in high security environments.

Benefits

36 days annual leave

Qualifications

• In-depth knowledge and experience in workplace organisation.
• Management experience in a service-led environment.
• Experience of working in a high security environment.

Responsibilities

• Manage day-to-day provision of site support service.
• Ensure compliance with statutory and regulatory controls.
• Develop plans to meet service delivery expectations.

Skills

Workplace organisation

Soft Service Delivery

Management experience

Excellent communication skills

Working in high security environment

Education

Degree level or equivalent qualification

Job description

Role Overview

Delivery Lead (Soft Services) – Contract – 12 months rolling – Circa £240 p/d PAYE + 36 days annual leave, or £325 p/d Umbrella.

Job Purpose

As a Delivery Lead you will be responsible for the day‑to‑day delivery of Soft FM Services at the HPC construction site and its associated developments. You will plan and oversee all aspects of the Soft FM Service which supports the HPC project: housekeeping, FM helpdesk, fleet management, locker management, welfare & office planning and other services as requested to support HPC and its contractors. The services will be provided at HPC as well as other office and ancillary buildings on various other associated developments. This role reports to the Senior FM Delivery Lead.

Principal Accountabilities

• Manage day‑to‑day provision of a critical site support service to the construction workforce.
• Manage and be directly responsible for the Soft FM Services contracts.
• Be accountable for ensuring all statutory, regulatory and site controls are complied with.
• Form effective relationships with the service contract partner and champion clarity, respect, positivity, humility and integrity.
• Ensure the contract partner’s team are fully competent to perform their assigned roles – and report any shortfalls to the Service Manager without delay.
• Develop and implement plans to ensure service delivery meets or exceeds expectations and the project work schedule.
• Ensure early intervention to avoid escalation of issues affecting service delivery by working in the spirit of a ‘one team approach’.
• Ensure CAD drawings and specific delivery information is maintained.
• Anticipate and resolve any issues arising with the FM contractors’ package of works and services, identifying risks and facilitating resolution or escalation to Senior FM Delivery Lead.
• Support the preparation of monthly reports including safety performance, performance against SLAs, performance against KPIs, financial reporting, project forecasting and forward planning.
• Monitor and manage stock levels including procurement of office and welfare furniture, fittings and equipment.
• Co‑ordinate the delivery of workspace services and play a key role in managing the process to include: safety management, quality management, environmental management, risk mitigation.
• Be flexible and able to carry out infrequent checks covering the shift pattern that the contractor works to.

Knowledge, Skills, Qualifications & Experience

Essential

• In‑depth knowledge and experience of workplace organisation along with Soft Service Delivery.
• Management or leadership experience in a service‑lead environment.
• Experience of working in a high security environment.
• Confidence in own abilities and ability to deliver in a dynamic environment.
• Willingness to learn from both successes and failures.
• Proven experience within a large project environment.
• Excellent communication skills and ability to strike up effective working relationships.
• Willingness to work with local supply chain partners in a cooperative way.

Desirable

• Experience of working with and developing budgets.
• Recognised and certificated Behavioural Safety Programme.
• Recent IOSH accreditation or equivalent.
• Degree level or equivalent qualification in a relevant subject.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.