Client Delivery Director

Khuda Technology; City Of London; Hybrid; GBP 75,000 - 90,000; Full time

Job summary

A leading technology solutions provider in London is seeking a dynamic Client Delivery & Relationship Leader to oversee service delivery across key enterprise accounts. The ideal candidate will have a strong background in IT delivery, client management, and building stakeholder relationships, with a focus on delivery excellence and strategic client partnerships. This role offers a salary of £75,000 - £90,000 plus benefits and requires regular client site travel.

Qualifications

• Experience in leading IT delivery or client-facing operations.
• Proven ability to manage complex accounts with a customer-first mindset.
• Strong collaboration and proactive approach.

Responsibilities

• Oversee service delivery across key accounts, ensuring client satisfaction.
• Build relationships with senior stakeholders and act as a trusted advisor.
• Identify and pursue opportunities to expand services.

Skills

IT delivery management

Client-facing operations

Building rapport with stakeholders

Delivery governance

Service performance metrics

Commercial awareness

Job description

Client Delivery & Relationship Leader (Director)

Location: London (with regular client site travel)

Salary: £75,000 - £90,000 + benefits

We're looking for a dynamic and experienced Client Delivery & Relationship Leader to take ownership of several key enterprise accounts across the UK. This is a senior position where you'll balance delivery excellence with strong client partnership, ensuring projects run smoothly while helping clients achieve their strategic goals.

You'll be the senior face of delivery for your accounts — building trusted relationships, leading governance, resolving escalations, and ensuring the highest levels of service. This role suits someone who enjoys both hands-on leadership and big-picture thinking, with the ability to spot opportunities for improvement and growth.

Responsibilities

• Oversee service delivery across key accounts, ensuring consistency, quality, and client satisfaction.
• Build strong relationships with senior stakeholders, acting as a trusted advisor and point of escalation.
• Lead regular governance sessions and performance reviews to track progress and identify improvements.
• Work closely with cross-functional teams (onshore and offshore) to align delivery, strategy, and communication.
• Identify and pursue opportunities to expand services and strengthen client partnerships.
• Maintain a visible presence with clients, typically spending 2-3 days per week on site.

Skills

• You've led IT delivery or client-facing operations, ideally within managed or professional services.
• You're confident managing complex accounts, balancing commercial awareness with a customer-first mindset.
• You're skilled at building rapport with senior stakeholders and navigating challenging conversations when needed.
• You understand delivery governance, service performance metrics, and escalation management.
• You're collaborative, proactive, and take pride in driving both stability and innovation in your work.

This role offers the chance to work with leading enterprise clients, shape delivery strategy, and make a tangible impact. If you're someone who thrives on responsibility, enjoys building strong partnerships, and has a passion for delivery excellence, we'd love to hear from you