Contract Delivery & Mobilisation Manager

Integral UK LTD; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A facilities management company is seeking a Capacity Manager in London to oversee key accounts and ensure contractual obligations are met. The ideal candidate will have 10 years of experience in Building Services, strong financial acumen, and the ability to manage multidisciplinary teams. Excellent communication skills and technical knowledge of HVAC systems are essential. This role offers opportunities for professional growth and development.

Qualifications

• 10 years’ experience in Building Services industry.
• Account Manager and Technical Manager experience.
• Ability to lead and motivate a team of technicians.

Responsibilities

• Ensure company meets contractual obligations.
• Provide monthly status reports on portfolio performance.
• Manage WIP for portfolio and report on month-end trading accounts.

Skills

Strong communication skills

Technical understanding of HVAC systems

Excellent professional presence

Strong organisational skills

Process-driven with orientation towards improvement

Tools

MS Office applications

MS SharePoint

CAFM systems

Job description

A unique opportunity has arisen within the JLL WPM team as a Capacity Manager - we are looking for someone from a strong account manager/contract manager background to manage key accounts within the business.

The role will be site based but based in London on various accounts.

Main Duties & Responsibilities

• Ensuring the Company meets its contractual obligations professionally and safely at all times.
• To provide monthly status reports on the portfolio performance.
• Liaising regularly with the Account Director to review the portfolio performance and provide progress updates
• Ensure that all invoicing requirements are with the contract administration team in a timely order each month to enable the business unit to meet its forecasted turnover month on month
• Manage the WIP for the portfolio and report on it for the end of month trading accounts
• Manage the portfolio supervision and engineering team ensuring that excellent service delivery standards are achieved at all times.
• Clarify and communicate (project) objectives including client expectations, status of deliverables, success criteria, and benefits realisation
• Organise and facilitate effective internal and external client‑facing meetings to achieve desired business results, including but not limited to change management workshops, project status updates, and cross‑functional alignment activities.
• Work within established business methodologies and/or frameworks and use appropriate governance tools to support project delivery.
• Work collaboratively with workstream leads to monitor overall project delivery and track status of key deliverables, risks, and actions, including schedules and milestones.
• To produce and validate risk assessments and method statements for the works.
• To ensure that all HSE audits are completed in the month and in line with the agreed schedule and Company guidelines. Such reports being submitted to the HSE manager for the account or his/her line managers as required.
• Managing subcontractor activity on site ensuring that their contractual obligations are being met and that any potential savings are identified and reported to the client.
• Checking on PPM activity to ensure quality professional workmanship has been carried out and is on schedule.
• Produce quotations for extra works as necessary in line with Company guidelines.
• Build and develop excellent client relationships at all levels
• Covering the call out rota with the other contract managers on a rotating basis.
• Providing technical support and reports for the engineering team and the client.
• Carry out personal development reviews as required under Company guidelines.
• Understand and be aware of the requirements of all relevant Health, Safety, Environmental and Quality legislation and ensure that all staff are equally aware of their own roles and responsibilities within the Company.
• Co‑operating with the company to allow it to fulfil its moral and legal duties and obligations.

The candidate

The ideal candidate will be able to demonstrate a track record of managing multidisciplinary teams to deliver successful business change and transition projects in a large and diverse organisation. The candidate will have highly developed listening and communication skills, a commercial mindset, strong financial acumen, and the ability to work effectively with stakeholders at all levels. The candidate also needs to be flexible and resilient to adopting new approaches and ways of working.

Essential Qualifications & Experience

• 10 years’ experience in Building Services industry
• Account Manager and Technical Manager experience
• Strong communication skills and the ability to deal with all levels of staff, or difficult situation
• Ability to operate and investigate CAFM systems
• Technical understanding of HVAC systems
• IOSH Accredited
• Excellent professional presence with strong written and oral communication skills.
• Ability to lead, motivate and direct a team of technicians/operatives
• Work under pressure with strong organisational and time management skills to facilitate involvement in multiple projects
• Pro‑active in achieving the highest standard of operation
• Process‑driven, with an orientation towards continuous process improvementExperience working in a “hard FM” biased services delivery organisation.
• Expert skills in MS Office applications and MS SharePoint.