Responsive Repairs Manager - Self Delivery

Sanctuary Group; Hull and East Yorkshire; On-site; GBP 50,000 - 54,000; Full time

Job summary

A not-for-profit housing organization is seeking a Responsive Repairs Manager for its Property Hub in Hull, England. The role involves managing a team to deliver a high-quality repairs service, ensuring that customer expectations are met with efficient and effective operations. Candidates should have strong organisational skills and proven managerial experience. The position offers an annual salary of £50,505, increasing to £53,163 after one year, and includes various benefits like 25 days annual leave and a pension scheme.

Benefits

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Wellbeing support

Qualifications

• Proven experience of working in a similar managerial role in an admin team or customer service environment.
• Strong organisational skills with the ability to prioritise your own workload.
• Experience of working towards team and personal targets.

Responsibilities

• Managing a team of Planners who schedule and optimise appointments.
• Supporting recruitment and development of staff.
• Assisting with effective systems and process management.
• Coordinating with internal and external customers.
• Responding to complaints and service delivery breakdowns.

Skills

Proven experience in a similar managerial role

Ability to build strong working relationships

Strong organisational skills

Experience in performance improvements

Continuous improvement and staff engagement

Job description

Responsive Repairs Manager – Self Delivery

Location: Hull, East Riding of Yorks, GB, HU2 8DT

Department: Property Services

Operation: Sanctuary Property Services

Closing Date: 19/11/2025

Requisition: 226542

£50,505 - £53,163 per year

40 hours per week – Monday to Friday – 8 hours per day between 7:30am to 5:00pm

Overview

We have an exciting opportunity for a Responsive Repairs Manager – Self Delivery based within the Planning Team in property services in our Property Hub, Hull. The Property Services Hub focuses on customer service excellence and delivers a range of services for Housing, Homeownership and Commercial & Residential covering over 125,000 properties.

You will be responsible for the development and delivery of a high‑quality responsive repairs service, through our internal Property Services teams, ensuring effective delivery of the Group’s operations to ensure that housing operations and customers receive high quality, safe and value for money services that meet their identified needs.

You will be part of a team of up to 6 Managers with circa 50 Customer Repair Planners, who are delivering exceptional customer service to our regional Property Services and Housing teams. Ensuring the effective planning and optimisation of our repairs team. You will also ensure that all tasks carried out by these teams are completed accurately and within timescales.

This is a pivotal role in our organisation and you will ensure that our customers and their expectations are managed in a professional, efficient manner ensuring they have a positive customer service journey.

Responsibilities

• Managing a team of Planners who schedule and optimise appointments for our repairs team across England and Scotland
• Supporting the recruitment, performance management and development of staff, sharing knowledge and collaborating with peers to improve personal and team performance
• Assisting with the management, development and implementation of effective systems and processes, making and implementing improvements
• Coordinating and communicating with internal and external customers, identifying shortfalls in delivery and making improvements
• Responding positively to complaints and breakdowns in service delivery to meet customer expectations

Skills and experiences

• Proven experience of working in a similar managerial role in an admin team, or customer service environment
• The ability to build strong working relationships
• Strong organisational skills with the ability to prioritise your own workload, whilst always improving customer service
• Performance improvements and personal development planning
• Experience of working towards team and personal targets, implementing improvements where these are not being achieved
• Driving continuous improvement and staff engagement

About us

We provide in‑house repairs and maintenance for a wide range of properties, as part of a not‑for‑profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £50,505 per annum (rising to £53,163 per annum after 12 months, subject to satisfactory performance)

Contact

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion and Equality

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.