Service Delivery jobs in United Kingdom

Location: South Hampshire and surrounding areas

Salary: £28,000 - £30,000

Contract Type: Permanent

Hours Per Week: 40

• Meet and, where possible, exceed client expectations while operating within agreed budgets.
• Recruit, induct, and train suitable staff while ensuring compliance with vetting procedures.
• Maintain staffing levels to ensure contract standards are met.
• Control wage spend in line with agreed budgets set by the Regional Manager and Account Director.
• Monitor client satisfaction and service delivery through regular meetings and reports.
• Conduct frequent site visits, both planned and random, to ensure service delivery standards are met, escalating any issues as required.
• Perform audits, including compliance and quality checks, on a monthly basis.
• Develop and implement strategies to reduce staff turnover through structured induction programs, training, performance management, and personal coaching.
• Oversee the site‑based training matrix to ensure all personnel receive necessary training.
• Ensure all site documentation is accurate and up to date.
• Manage equipment, materials, and supplies within agreed budgets.
• Ensure all Atlas FM personnel follow site rules and maintain a professional appearance.
• Uphold Atlas FM's values, ensuring activities align with quality management, health and safety regulations, legal requirements, and corporate responsibility policies.
• Complete electronic time and attendance records.

We are looking for a compassionate and proactive leader with experience in people management. Ideally, you will be based in the area and enjoy maintaining strong relationships with both clients and staff.

If this sounds like you, we would love to hear from you.

• Ability to work effectively in a busy environment and communicate with people at all levels.
• Strong people management and client relationship skills.
• Excellent problem‑solving and decision‑making abilities.
• Strong team ethic and a flexible approach to work.
• Attention to detail and ability to accurately record data.
• Health and safety awareness/training.
• Strong customer service skills.
• IT literacy and the ability to use reporting tools effectively.
• Full UK driving licence.

This will be a competency‑based interview, so you will be asked to provide specific examples of your experience and ability to deliver on key responsibilities.

If you are enthusiastic, take pride in your work, and have great attention to detail, you will fit in perfectly with our award‑winning team.

Apply now!

Atlas is a family of people drawn together by a passion for creating happiness in others. Founded in 1986 and 100% owned by our employees, we are now one of the fastest‑growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.

To create happiness in ourselves and others is our purpose. We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

Our core values:

We are a family – Just like any other family, we laugh, cry, celebrate and commiserate together.

Sharing makes us stronger – Knowledge is more powerful when it's shared.

Own your space – Be courageous and make decisions, using your time wisely.

Be honest. Always. – Have the courage to do the right thing, even when no‑one is watching.

Treat clients like our best friends – Our clients are our best friends.

Start with Wow – And never settle for less. Create time to focus on quality and prioritise long‑term solutions over short‑term fixes.

Don't just talk. Do. – We are a business that thrives on doing.

• Full learning and support from Atlas to help you succeed in your role.
• Financial wellbeing benefits via Stream – real‑time access to earned wages and exclusive discounts at top retailers.
• Career progression opportunities within a growing company.
• Tailored learning and development support in areas that interest you.
• Recognition programs, including our Stars of Atlas awards.
• Cycle to work scheme and workplace pension.
• A collaborative and supportive work environment where people value and help each other.
• An opportunity to work in a fast‑growing business with significant career advancement potential.

Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or is placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.