Contract Assurance Coordinator

Arcus FM Limited.; Redditch; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading facilities management company in Redditch is seeking an organized individual to manage work orders from request to completion. Ideal candidates should possess strong communication skills, IT literacy, and a proactive nature. Experience in customer service is essential, while FM experience is a plus. Flexibility is required as this role involves working 40 hours per week, including weekends. Competitive salary and benefits offered.

Benefits

Salary up to £28,403 per annum

Up to 4% discretionary bonus

25 days annual leave + Bank Holidays

Generous contributory pension scheme

Life Assurance

Learning & Development opportunities

Funded Training Sponsorship Scheme

Cycle to Work Scheme

Health shield Scheme

Qualifications

• Experience in fast-paced customer service role.
• Some FM experience is beneficial, but not essential.
• Comfortable with technical and engineering challenges.

Responsibilities

• Managing work orders end-to-end: raising, tracking, chasing, and closing.
• Working with the Contract Coordinator to ensure timely attendance and resolution.
• Identifying delays and taking proactive steps to drive completion.

Skills

Strong written and verbal communication skills

IT literacy and confidence using systems

Tenacious, proactive nature

Job description

Why Join Us

Are you tenacious, organised, and confident communicating with both customers and contractors?

Do you enjoy seeing a task through from start to finish and making sure nothing gets missed?

If so, this could be the perfect role for you.

We are looking for an individual to join our small, supportive, office-based team to help manage work orders from initial request through to final completion. Working closely with our Contract Coordinator, you’ll ensure each job is attended promptly, progressed efficiently, and resolved to the highest standard.

What You'll Be Doing

• Managing work orders end-to-end: raising, tracking, chasing, and closing
• Working alongside the Contract Coordinator to ensure timely attendance and resolution
• Confidently engaging with customers and contractors to progress works
• Reviewing jobs, identifying delays, and taking proactive steps to drive completion
• Supporting continuous improvement across processes and service delivery
• Attending sites occasionally to understand issues first-hand and support contract delivery

What We're Looking For

• A tenacious, proactive nature with a real drive to get things done
• Strong written and verbal communication skills
• IT literacy and confidence using systems
• Some FM experience is beneficial, but not essential
• Ability to understand (or willingness to learn) the complexities of FM and how different issues impact the client
• Comfortable handling a variety of technical, engineering and facilities-related challenges
• Ideal for someone with a building/technical/engineering background seeking a later-career support role — or someone earlier in their career with the ambition to deliver first-class service and looking for a career in FM.

This is a 40-hour per week role, working 7am – 7pm across 7 days, therefore flexibility is required.

For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

In return for your hard work we would offer you:

• Salary: Up to £28,403 per annum, depending on experience
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health shield Scheme

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

To be considered for this position please submit your application via the apply button.