Senior Service Coordinator

Veolia; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading environmental services company in Derby seeks a Senior Service Coordinator to ensure high-quality service delivery in transport logistics. The role involves managing day-to-day operations, communicating with customers, and ensuring compliance in a dynamic environment. Previous customer-centric experience and strong communication skills are essential. Join us to make a meaningful impact and develop a rewarding career with attractive benefits.

Benefits

Annual performance bonus

25 days of annual leave

Access to pension scheme

Paid volunteer day

Ongoing training opportunities

Qualifications

• Experience in a customer-centric environment.
• Strong understanding of transport compliance and WTD.
• Excellent communication skills across all levels.

Responsibilities

• Assist the Operations Manager with service delivery.
• Manage day-to-day service delivery and work allocation.
• Communicate with customers and maintain driver contact.

Skills

Customer-focused experience

Transport compliance knowledge

Communication skills

Logistics/transport experience

Transport CPC

Job description

Ready to find the right role for you?

Senior Service Coordinator (Transport)

Salary: Competitive plus company bonus & pension

Hours: Full-time, 40 hours per week (Monday to Friday)

Location: Derby

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It's why we're looking for someone who is just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• Eligible for an annual performance bonus
• 25 days of annual leave
• Access to our company pension scheme
• One paid day leave each year to volunteer and support your community
• Ongoing training and development opportunities to help you reach your full potential

What you'll be doing;

• Assist the Operations Manager and coordinate all aspects of service delivery in a safe and compliant manner, ensuring a first‑class customer experience.
• Responsible for day‑to‑day management of service delivery, including dynamic allocation of work to vehicles/routes.
• Proactively communicate with customers, providing status updates and maintaining contact with drivers throughout the day.
• Ensure the debrief process is completed once drivers return to the depot, reporting and escalating any necessary action or updates in line with business policy.
• Drive an engaged workforce with frontline colleagues and support drivers, proactively addressing issues identified on the rounds.

What we're looking for;

• Experience in a customer‑centric environment.
• Strong understanding of transport compliance and WTD.
• Excellent communication skills across all levels, especially with drivers and frontline staff.
• Experience in logistics/transport.
• Transport CPC – desirable.
• Knowledge of operating other waste management facilities – desirable.

What's next?

Apply today, so we can make a difference for generations to come.

We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, showing that Veolia is not just transforming the environment — we’re also transforming what it means to have a rewarding, purposeful career.

We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will provide an interview to applicants with a disability or long‑term condition who opt in to the Disability Confident scheme and meet the minimum criteria for our roles.

We’re also committed to ensuring all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.