Secretarial Manager / Business Support Manager

McKinlay Law; City Of London; Hybrid; GBP 120,000; Full time

Job summary

A leading global law firm is seeking a Secretarial Manager / Business Support Manager to oversee the administrative operations of the secretarial team. Candidates should have management experience in a law firm, exceptional communication skills, and a background in change management. The role offers hybrid working, a generous benefits package, and a competitive salary of around £120k.

Benefits

Exceptional benefits package

Generous bonus

Above market rate salary

Qualifications

• Must have office/departmental/team management experience from a law firm.
• Demonstrable experience in change management is essential.

Responsibilities

• Manage administrative operations of the secretarial team.
• Resource planning and workload management.
• Advising and administering budget control.
• Collaborate with HR on performance management.
• Monitor holiday and absence requests.
• Foster a collaborative work environment.
• Work with IT on technology rollouts.
• Lead effective communication processes.

Skills

Team management experience

Exceptional communication skills

Change management

Job description

Secretarial Manager / Business Support Manager

London

We are no longer accepting CVs for this position.

Applications for this role have now closed. If you have the relevant experience for this position, we may have similar roles now or in the future. If you would like to submit your CV on a general basis, please follow the link below:

Job Title: Secretarial Manager / Business Support Manager

Salary: c£120k and excellent benefits

Location Central London

Leading American law firm are looking for a business support manager, who will be responsible for managing the administrative operations of the secretarial team and small DPS, records/library functions of the London office. This position plays a crucial role in providing leadership and direction to the business support teams, including evaluating departmental needs, enhancing productivity and ensuring the delivery of exceptional support to lawyers, to aid and assist them in their client service delivery. This is a new role as the London office is going through a period of expansion and the position will encompass strategic long‑term development of the services in line with the changing needs of the business.

A selection of responsibilities will include:

• Resource planning to include monitoring and managing workload and ongoing secretarial and administrative needs of the business;
• Advising and administering budget control for assigned support departments;
• Working collaboratively with HR and the Director of Administration to identify and take ownership of performance management/development and reviews, capability and ER issues, L&D requirements, absence management etc.
• Monitoring and approving holiday, absence and overtime requests through a thorough understanding of business needs and with oversight of resources and cost implications;
• Fostering a collaborative and inclusive work environment, promoting professional growth and development;
• Working with IT to build an understanding of new technology and assist in the roll out of updates where secretarial/DPS support assistance is required;
• Proactively work with the Director of Administration on wider initiatives to improve the quality and efficiency of the business support teams;
• Regularly communicating with the business supports teams, implementing and leading effective communication processes such as regular team meetings;

It is essential that you have office / departmental / team management experience from another law firm, this could be either as a business support manager, secretarial manager, paralegal manager, operations manager, legal support team leader, or attorney support supervisor. You must also have exceptional communication skills as the business support manager will be a strong, positive role model to others and will demonstrate leadership, initiative, enthusiasm, professionalism and a high‑level quality service delivery. Demonstrable experience in change management is essential.

Hybrid working, an exceptional benefits package, a generous bonus, and an above market rate salary are on offer in this highly respected, global law firm.

McKinlay Law endeavour to contact all successful candidates within 24 hours. However, due to the volume of applications that we receive, we are not able to respond to every candidate individually. If you have not heard from us within 24 hours your application has been unsuccessful and we have not retained your details.