Housekeeping Supervisor

Signature; Reigate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading care provider in Reigate seeks a Hospitality Supervisor to manage housekeeping services, ensuring high cleanliness standards while also offering support across departments. This role requires strong leadership skills, knowledge of health and safety regulations, and a proactive approach to managing staff and services. Key responsibilities include maintaining service standards, handling complaints, and training staff in COSHH regulations. This position offers opportunities for career growth in a supportive environment.

Benefits

Up to 30 days annual leave

Workplace pension

Free meals on shift

Life Assurance Scheme

Employee Assistance Programme

Cycle to work scheme

Qualifications

• Experience leading and managing a team effectively.
• Knowledge of COSHH regulations and training.
• Excellent customer service and conflict resolution skills.

Responsibilities

• Oversee housekeeping services and maintain a high standard of cleanliness.
• Manage complaints and report to the hospitality manager.
• Support various departments as needed during shifts.

Skills

Supervisory experience

Leadership

COSHH knowledge

Health & Safety knowledge

IT Literacy

Proactive management

Job description

What Signature Offer

• From £14.10 per hour
• Shift times will fall between: 07:00-20:00. Alternate weekends required.
• Full time Day shifts available
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Workplace pension
• Free meals on shift for staff working 6+ hours
• Life Assurance Scheme
• ‘Blue Light’ discount scheme eligible
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Staff recognition scheme – Purple Heart Award
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Train - Reigatenearest train station
• Walking - 0.9 miles from nearest train station
• Driving - M25 from nearest motorway / bypass

Your Role at Signature

Our residents are our focus at Signature, and their comfort and safety are paramount. Your day-to-day activities will include the efficient and cost-effective running of all housekeeping services, carrying out equipment checks and preventive maintenance and providing a consistent high level of service through efficient staff and cleaning rotas.

Our residents will notice and appreciate attention to detail and a high standard of cleanliness builds confidence in our service delivery.

Should there be complaints, you will deal with them promptly and directly, reporting them to the hospitality manager and making sure lessons are learnt for the future. You’ll need an excellent knowledge of the COSHH (Control of Substances Hazardous to Health) regulations and will make sure all staff are trained fully in this, making sure the home boasts the maximum levels of cleanliness, health and safety.

Internally, this role is called Hospitality Supervisor; if you are successful this will be your job title. You will be required to work across a range of departments including Housekeeping, Food & Beverage and Wellbeing & Lifestyle. Responsibilities will vary on each shift depending on which department you are supporting.

What we’re looking for

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.

You’re a confident leader, well versed in how to manage a busy team, with supervisory experience, and experience of COSHH and knowledge of Health & Safety. You’re IT Literate, flexible, a great manager of workload, calm under pressure, energetic, passionate, proactive, flexible and adaptable. Ability to work outside normal hours in emergency situations and a full, clean driving licence are a big advantage.

About Signature

Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents’ lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels.

Wake up to the passion inside you. Apply to Signature Senior Lifestyle today.