Incident & Problem Resolution Analyst

MUFG Americas; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading financial services firm in Greater London seeks an IT support professional to oversee service delivery and technical support. Ideal candidates will have a degree in computer science or engineering, with proficiency in ServiceNow and IT service management. Responsibilities include managing hardware services, providing technical assistance, and ensuring service quality. The role emphasizes collaboration and efficient problem-solving within a large organization, making it ideal for those passionate about technology and customer service.

Benefits

Flexible working arrangements

Diversity and inclusion initiatives

Qualifications

• Degree or equivalent work experience equally preferable.
• Experience in IT delivery services across a large organization required.
• Experience in the banking or finance industries preferred.

Responsibilities

• Interface with vendors to provide service on PCs and related hardware.
• Install, configure, troubleshoot, and maintain office productivity tools.
• Monitor calls and emails to maintain quality services.
• Respond to inquiries and provide technical support.
• Train new and existing users on applications and technologies.

Skills

Proficiency with ServiceNow ITSM

TCP/IP

Microsoft 365 Suite

Troubleshooting Microsoft Windows

Analytical thinking

Education

Undergraduate degree in computer science, information technology or engineering

Tools

ServiceNow

Microsoft Azure Active Directory

Citrix Virtual Desktop

Job description

A leading financial services firm in Greater London seeks an IT support professional to oversee service delivery and technical support. Ideal candidates will have a degree in computer science or engineering, with proficiency in ServiceNow and IT service management. Responsibilities include managing hardware services, providing technical assistance, and ensuring service quality. The role emphasizes collaboration and efficient problem-solving within a large organization, making it ideal for those passionate about technology and customer service.