IT Configuration Manager

Fruition Group Careers; East Midlands; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A forward-thinking technology organisation in the East Midlands is seeking an experienced IT Configuration Manager to manage and enhance their Configuration Management Database (CMDB). This hybrid role involves strategic oversight and hands-on management, working with ServiceNow specialists and key technology stakeholders to implement ITIL processes and drive operational improvements. The ideal candidate will have 3-5 years of experience in Configuration Management and a strong understanding of ITSM principles.

Benefits

Excellent Benefits Package

Qualifications

• 3-5 years' experience in Configuration Management or related ITSM.
• Strong understanding of ServiceNow.

Responsibilities

• Manage and enhance the Configuration Management Database (CMDB).
• Ensure data quality and governance aligned with business goals.
• Drive improvements and foster a customer-focused service delivery.

Skills

Configuration Management

ServiceNow

ITIL processes

Stakeholder engagement

Job description

IT Configuration Manager

Leicestershire (Hybrid Working - 3 days per week on-site)

Excellent Benefits Package

An exciting opportunity for an experienced IT Configuration Manager to join a forward-thinking technology organisation, taking ownership of a newly created role as part of a wider ITSM restructure. This position offers the chance to shape how Configuration Management is delivered, governed, and championed across a complex enterprise environment.

As the IT Configuration Manager, you'll play a key role in managing and enhancing the Configuration Management Database (CMDB), ensuring data quality, governance, and alignment with wider business goals. You'll work closely with ServiceNow specialists, Service Management, and senior technology stakeholders - including the CTO, Service Owners, and the Head of Infrastructure - to embed practical ITIL processes and ensure configuration data drives smarter operational decisions.

This is both a strategic and hands-on role where you'll act as a champion for Configuration Management, driving improvements, engaging senior stakeholders, and fostering a customer-focused approach to service delivery.

IT Configuration Manager - Key Requirements :

• 3-5 years' experience in Configuration Management or a related IT Service Management (ITSM) discipline.

Strong understanding of ServiceNow, C...