Service Delivery jobs in Italy

Trillium Flow Technologies serves customers in the power, oil & gas, general industry and water & wastewater sectors with highly engineered valves, pumps and actuators, as well as complete support in every phase of a project or operation.

We have UK Facilities/offices in Alloa, Elland, Bedford, East Kilbride & London. As well as employees-based UK wide within Customer sites.

An exciting new vacancy has arisen aligned to the continued growth of our Company for the role of:

MICROSOFT 365 ADMINISTRATOR

East Kilbride, Hybrid or Remote

We’re looking for a proactive Microsoft 365 Administrator to join our Global IT team. In this role, you’ll support stability, governance, and ongoing improvement of our Microsoft 365 environment, acting as the escalation point for M365 issues and helping drive modern workplace adoption.

You’ll support users across more than 40 global sites, including the UK, US, France, Italy, and India, and work closely with a Global Administrator to ensure alignment with tenant-wide policies and advanced configurations.

Take a look at our extremely competitive benefits offering!!!!

• 33 days annual leave

• Holiday Buy Scheme - Purchase up to 5 days extra annual leave with equal monthly payroll deductions

• Pension Scheme - Up to 8% employer contributions

• Enhanced Company Sick Pay

• Life Assurance - 2 x annual salary if not in the pension scheme, 4 x salary if a member of the pension scheme.

• Cycle to Work Scheme

• Volunteering Scheme – support your local community

• DSE Specsaver Vouchers and Eye Test

• Free Car Parking - a potential saving of £1500-£2500 compared to city centre car parking

• Employee Assistance Programme - Confidential external support – face to face counselling

• Wisdom App by Health Assured - Part of the Employee Assistance Programme which allows employees to access nutritional videos/information, mental health information and general wellbeing.

• Mental Health First Aiders/Champions - We have a team of trained employees available to sign post employees

• Discounts, cash back and offers - offers on big high street stores, travel, show tickets, cinema gym membership and lots more!

• Long Service Recognition

• Health Cash Back Plan - For a small monthly fee, you can take advantage of unlimited GP consultations, cash back on everyday medical expenses such as physiotherapy, dental, chiropractor and more.

• Costco membership - Trillium is registered for all employees to join Costco and it will only cost you the annual fee.

Key Responsibilities including but not limited to:

• Resolve escalated M365-related tickets from local IT teams via Freshservice.

• Manage user lifecycle processes, including onboarding, offboarding, and license assignment.

• Monitor and communicate M365 service incidents and advisories.

• Perform regular tenant hygiene and compliance checks.

• Stay current with Microsoft roadmap updates and recommend improvements.

• Use Microsoft 365 Copilot to enhance productivity and support internal use cases.

• Publish and monitor Copilot agents and connectors.

• Manage shared mailboxes, distribution lists, and Microsoft 365 Groups.

• Configure delegated access, email forwarding, and mailbox permissions.

• Implement and maintain configuration profiles and compliance policies.

• Develop and deploy remediation scripts.

• Monitor and support Windows Autopatch.

• Package and deploy applications.

• Create and maintain Intune reporting dashboards.

• Monitor and troubleshoot HR system sync and Entra ID Connect servers.

• Manage Conditional Access policies and enterprise applications.

• Configure SAML SSO for business applications.

• Maintain dynamic groups and guest user hygiene.

• Administer access exceptions and bypass groups.

• Oversee lifecycle management of SharePoint sites and ensure governance compliance.

• Supporting content updates to the global intranet.

• Assign and manage Teams Phone numbers.

• Support and troubleshoot Teams Meeting Room devices.

• Assist with eDiscovery, content searches, and compliance-related requests.

• Adhere to ITIL-aligned change management processes.

• Document configurations, procedures, and knowledge base articles.

• Assist in audits and compliance reviews related to M365 services.

• Comply with all company health and safety policies and procedures, and contribute to maintaining a safe working environment.

Performance in this role will be assessed based on the following key accountabilities:

• Service Delivery:Timely resolution of Microsoft 365-related support tickets in line with agreed SLAs.

• Platform Health:Completion of regular tenant hygiene tasks and proactive identification of issues.

• Change Management:Adherence to change control procedures with minimal disruption to services.

• User Enablement:Support for onboarding/offboarding processes and contribution to user adoption of M365 tools.

• Collaboration:Effective coordination with the Global Administrator and other IT teams to ensure consistent service delivery.

• Innovation & Improvement:Recommendations implemented that improve efficiency, security, or user experience.

• Compliance Support:Timely and accurate support for eDiscovery, content searches, and audit requests.

• Reporting & Insights:Delivery of relevant reports and dashboards (e.g., Intune, usage, compliance) to support decision-making.

• Education/Experience: Must be educated to degree level in an IT related discipline.

• Proven experience administering Microsoft 365 in a global enterprise environment.

• Strong knowledge of Exchange Online, Intune, Entra ID, SharePoint, and Teams.

• Experience with Microsoft 365 security, compliance, and governance features.

• Familiarity with automation and scripting (e.g., PowerShell).

• Excellent troubleshooting and communication skills.

• Ability to manage multiple priorities and work independently.

• Microsoft certifications are a plus.

Experience with:

• Mimecast email security.

• CodeTwo email signature management.

• Power BI and Power Platform administration.

• Technical Expertise:Demonstrates deep knowledge of Microsoft 365 services, including Exchange Online, Intune, Entra ID, SharePoint, and Teams.

• Problem Solving and Troubleshooting:Effectively diagnoses and resolves complex technical issues, particularly those escalated from local IT teams.

• Attention to Detail:Maintains high standards in tenant hygiene, configuration accuracy, and compliance-related tasks.

• Collaboration and Communication:Works effectively with local IT teams and stakeholders to ensure consistent service delivery.

• Change Management and Governance:Follows structured change control processes and contributes to a secure, well-governed M365 environment.

• Continuous Improvement:Proactively identifies opportunities to enhance service delivery, user experience, and platform efficiency.

Applicants must have Right to Work in the UK and currently based in the UK, if you do not unfortunately your application will not be processed.

*Note your application will not be processed unless all questions are answered