Facilities Manager Team Leader

OCS Group Limited; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a Facilities Manager Team Leader in Westminster. This role involves managing operations, ensuring compliance, and leading a team to provide top-class facilities services. You will be responsible for managing stakeholder expectations and continuously improving processes. Ideal candidates should have proven experience in residential property management and strong financial management skills. The position offers professional development opportunities and a chance to work within a dynamic environment.

Qualifications

• Proven experience in managing residential properties.
• Experience with safety procedures in residential environments.
• Strong track record in multi-site operations.

Responsibilities

• Lead and engage with the facilities team on the ground.
• Translate stakeholder feedback into actionable plans.
• Manage compliance with KPIs and statutory requirements.

Skills

Residential properties management

Safety procedures

Stakeholder management

Financial management

Service delivery frameworks

Job description

Job Overview

As a Facilities Manager Team Leader, you will be providing one of our key contracts within a iconic location in Carnaby, Soho and China Town, with a best in-class facilities, engineering and operations delivery, through the creation of an expert team and development of robust systems and processes. You will be responsible of the contract management of the staff, operation and maintenance of facilities, operations and project works. As part of your role, your key responsibilities will include, but are not limited to:

Responsibilities

• Be a hands‑on leader who actively engages with the team and customers, spending time on the ground to understand challenges, provide real‑time support, and model best practices.
• Translate stakeholder needs and feedback into actionable plans, ensuring that business and operational strategies remain aligned with customer priorities.
• Manage stakeholder expectations through effective communication, clear reporting, and timely delivery of agreed outcomes.
• Actively assess current processes and procedures to identify gaps and opportunities for improvement.
• Ensure timely and effective delivery of critical and secondary compliance in line with KPIs and statutory requirements.
• Ensure accurate and up‑to‑date documentation, records, and evidence to support audit readiness and demonstrate compliance.
• Maintain audit readiness by leading regular audits, inspections, and reviews to ensure adherence to QHSE policies and areas for improvement.
• Ensure alignment with ISO standards and other relevant frameworks, contributing to certification and assurance activities.

Qualifications

• You must have the right to work in the UK.
• Proven experience in residential properties management and proven experience of managing HRB's.
• Experience in safety procedures and processes within a residential environment.
• Experience of reporting incidents and management of incidence within a residential environment in a leadership or management role within a customer‑focused, operational, or facilities environment.
• Strong track record of managing multi‑site or portfolio‑based operations, ensuring consistency and excellence across locations.
• Demonstrated success in stakeholder management and partnership building, with experience working closely with customers and cross‑functional teams.
• Sound understanding of service delivery frameworks, performance management, and continuous improvement principles.
• Experience in financial management, including budgeting, forecasting, and commercial analysis.
• Familiarity with governance, compliance, and risk management processes within a service delivery or property‑related context.
• Understanding of how customer insights and feedback can drive innovation, operational improvement, and customer satisfaction.

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.