Trunk Main Technician

Portsmouth Water Ltd; Havant; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional water supplier in the UK is seeking a Trunk Main Technician to manage the distribution trunk network and respond to customer inquiries. This role requires excellent communication and organizational skills, alongside a commitment to continuous improvement and compliance with procedures. Benefits include a generous pension scheme and various health support services. Ideal for candidates looking to grow their career in the water supply sector.

Benefits

Generous pension scheme

Non-contractual bonus up to 6%

Enhanced maternity and paternity leave

Life assurance with 4x salary benefit

24/7 mental health and wellbeing support

Electric Vehicle Scheme

Cycle to Work Scheme

Qualifications

• Ability to manage varying and potentially conflicting priorities.
• Detailed knowledge of Portsmouth Water systems and processes.
• Sound knowledge of Portsmouth Water obligations and reporting requirements.

Responsibilities

• Responding to customer enquiries and emergencies.
• Ensuring compliance with Portsmouth Water operating procedures.
• Delivering excellent customer service.
• Promoting continuous improvement in processes.

Skills

Ability to work under pressure

Excellent time management

Confident communicator

Detailed knowledge of PW systems

Ability to assess numerical information

Networking and relationship-building

Knowledge of obligations and reporting

Understanding of field activities

Job description

Portsmouth Water are delighted to have an opening for a Trunk Main Technician for our highly regarded Network Department. As Trunk Main Technician, you will be responsible for the effective operation of the distribution trunk network and the identification of planned/reactive maintenance requirements. Responding to customer enquiries and water supply events/emergencies, you will ensure that all activities compliment Portsmouth Water operating procedures and ensure all company and regulatory standards and requirements are followed. We are committed to investing in our people. This role offers excellent opportunities for professional development, including ongoing training, mentoring, and support to help you achieve your career goals!, To comply with all policies and procedures relating to Health and Safety. To proactively protect the wellbeing of self, public and all members of the Network Team Key responsibilities. Delivering excellent customer service when dealing with internal and external customers. Encourage proactive and effective communications to help develop and maintain professional relationships with internal and external customers. Promoting and demonstrating continuous improvements to procedures/processes/working practices to enhance the level of customer service delivery across all functions of business activity. Ensure that all network activities are undertaken in an appropriate manner with due consideration and planning. That all operations are completed in line with the relevant PW policies/procedures/RAMS. To seek improvements to all key activities within area of responsibility and recommend process improvements to maintain/enhance PW performance to ensure that all internal and external standards, targets and requirements are achieved/exceeded. Encourage a collaborative working culture across all interactions. Demonstrate and promotion of PW Company Values and behaviours. To actively participate relevant inspections/audits to ensure performance and standards are maintained. To effectively maintain own performance and discipline in line with company values. Reporting of any near miss or actual near miss accidents/incidents. To affectively participate in any training or development programmes deemed necessary. Ensure compliance with agreed Department KPI s and SLA s. Ensure that all department processes, procedures and standards are followed in accordance with specification and to very high and consistent level. Participate in a standby rota whereby you must be available to attend a site or incident out of hours if required.

Key Responsibilities

• Responding to customer enquiries and water supply events/emergencies.
• Ensuring that all activities compliment Portsmouth Water operating procedures and ensure all company and regulatory standards and requirements are followed.
• Delivering excellent customer service when dealing with internal and external customers.
• Encouraging proactive communication to develop and maintain professional relationships with internal and external customers.
• Promoting continuous improvements to procedures, processes and working practices to enhance customer service delivery across all functions.
• Ensuring that all network activities are undertaken in an appropriate manner with due consideration and planning.
• Completing all operations in line with the relevant PW policies, procedures and RAMS.
• Seeking improvements to all key activities within area of responsibility and recommending process improvements to maintain and enhance PW performance.
• Encouraging a collaborative working culture across all interactions.
• Demonstrating PW Company Values and behaviours.
• Actively participating in relevant inspections and audits to ensure performance and standards are maintained.
• Effectively maintaining own performance and discipline in line with company values.
• Reporting any near‑miss or actual near‑miss accidents/incidents.
• Actively participating in any training or development programmes deemed necessary.
• Ensuring compliance with agreed Department KPIs and SLAs.
• Ensuring that all department processes, procedures and standards are followed to a very high and consistent level.
• Participating in a standby rota, being available to attend a site or incident out of hours if required.

Methodical & Organised – Qualifications & Skills

• Ability to work under pressure, whilst managing varying and potentially conflicting priorities.
• Excellent time management.
• Confident and strong communicator at all levels.
• Detailed knowledge of PW systems and processes.
• Ability to understand and assess numerical and statistical information.
• Ability to network, establish and maintain strong working relationships with internal and external stakeholders.
• Sound knowledge of PW obligations and reporting requirements.
• Detailed understanding of all field activities and operations.

Benefits

• Generous pension scheme, contributing up to 15%.
• Non‑contractual bonus up to 6% of basic salary.
• Enhanced maternity, paternity and adoption leave and pay.
• All expenses covered summer and winter social events.
• Life assurance scheme with 4x salary lump sum benefit.
• Confidential mental health and wellbeing advice 24/7 through the Employee Assistance Programme.
• Physical health support via Virtual GP service (8am‑10pm, 7 days a week).
• HealthHero app for wellness support.
• Electric Vehicle Scheme (after 1 year).
• Cycle to Work Scheme.
• Health Cash Plan.
• and so much more!

We re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.

We re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society. Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK.

If your application is of interest, we will usually be in touch within 4 weeks of receiving it.

What can Portsmouth Water offer you? At Portsmouth Water, we believe in rewarding our people. Here’s just a taste of what’s waiting for you when you join the team.