Service Delivery jobs in United Kingdom

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Knights is a listed, UK based legal and professional services business, operating from 32 locations nationwide.

For more than a decade, we have done things differently. In 2012, we established our platform as one of the first law firms to transition from a traditional partnership model to a corporate structure.

We work with a diverse range of clients, including global brands, FTSE 100 companies, private businesses, and individuals, to deliver professional services with speed, accessibility, and clear communication.

Join our growing People Services team. As a Senior People Services Co-ordinator at Knights, you will play a pivotal role in supporting the delivery of a high-performing People Services Helpdesk team, working alongside our HR, Learning & Development, Recruitment and Knowledge teams which together form People Services.

Reporting directly to the Group HR Counsel, you will play a crucial role in responding to operational requests, managing communications and helping to ensure consistency, efficiency and professionalism in all aspects of support. Working closely with a small team you will take shared responsibility for leading day-to-day service delivery, co-ordinating work allocation, and ensuring the consistent application of processes and policies across the team.

With prior experience in a fast-paced, professional environment, you will combine exceptional administrative capability with leadership, strong communication, and a focus on continuous improvement. You will act as a go-to person within the team, support coaching and mentoring of co-ordinator colleagues, and help embed a consistent and collaborative approach to our People Services administration across the business.

This is a key opportunity to help shape the delivery of our People Services in a supportive and fast-evolving business, where autonomy, clarity and care are valued every day.

Key responsibilities

• Team leadership – Support the day-to-day coordination and oversight of work within the People Services team, providing guidance, support and mentoring to less experienced team members.
• Service delivery – Oversee the effective administration of key HR and Learning & Development processes, ensuring that service standards are consistently met across all tasks and projects.
• Systems oversight – Support the maintenance and improvement of our HR and Learning Management Systems (LMS), ensuring accuracy, usability and effective reporting.
• Training co-ordination – Supporting the planning, scheduling and monitoring of internal training sessions via the LMS, ensuring mandatory training is completed and records are maintained.
• Stakeholder engagement – Act as a key contact for internal stakeholders across People, Finance, Business Services and IT, ensuring aligned and effective operational delivery.
• Work allocation and planning – Help manage shared inboxes, calendars and team task lists, prioritising work effectively and ensuring key milestones are met.
• Process improvement – Proactively identify opportunities to improve systems, processes and templates, contributing to a culture of continuous improvement.
• Project involvement – Support and lead on administrative elements of People projects such as onboarding, engagement, policy updates and acquisition integration.
• Data and reporting – Take responsibility for the production of accurate and timely reports to support audit, compliance and business intelligence.
• Confidentiality and compliance – Handle sensitive information with the utmost care and professionalism, maintaining trust and adherence to all data protection and privacy standards.

What you will bring to the role

You’ll bring a blend of strong organisational and administrative skills, a calm and confident approach to team coordination, and a positive mindset that supports others to succeed. You will thrive in a fast-paced setting and take pride in delivering consistently high standards.

• Leadership – Experience supporting or leading others in an administrative team, with a collaborative approach and natural confidence.
• Organisation – Excellent planning, prioritisation and coordination skills, with the ability to handle a busy and varied workload.
• Attention to detail – A high level of accuracy and consistency, with strong proofing and data management skills.
• Systems confidence – Proficient in Microsoft Office (especially Outlook, Word, Excel), with prior experience using HRIS or LMS platforms.
• Communication – Professional written and verbal communication skills, with the confidence to liaise at all levels and represent the team well.
• Proactivity – A solutions-focused mindset, always looking for ways to improve service and simplify process.
• Team ethos – A natural team player with a supportive and respectful approach to colleagues.
• Adaptability – Ability to remain flexible and calm when priorities shift or pace increases.
• Confidentiality – Strong understanding of handling personal and sensitive data with care.
• Commitment to quality – Pride in the quality of work delivered, and a drive to support the success of the wider People Services function.